Manager IT Operations

Safe Transport Victoria; City of Melbourne; On-site; AUD 143,000 - 191,000; Full time

Benefits offered by this job

Professional development

Flexible working

Wellbeing programs

Job summary

Safe Transport Victoria is seeking a Manager IT Operations to lead the IT services strategy and governance, reporting to the CIO. You will oversee Programs, Business Systems and Technology and drive initiatives that align IT with ST Vic’s objectives.

You will manage a team of IT professionals, provide strategic advice, develop business cases, and partner with internal and external stakeholders to deliver reliable technology outcomes. A forward-thinking view on AI and automation is valued.

Qualifications

• A relevant tertiary qualification in information technology, computer science, business administration or a related field is required.
• Experience leading IT teams within a complex organisation will be highly regarded, as will public sector experience.
• SAFe, Agile, Scrum or PRINCE2 project management certifications are also desirable.

Responsibilities

• Lead ST Vic’s IT operational and security reporting, including Cenitex governance and the Cloud FinOps practice.
• Provide strategic advice and ensure continuity of IT operations through maintenance, upgrades and renewal of IT assets.
• Develop business cases and recommendations for current and future IT service demand.
• Develop strategies to optimise IT service delivery through partnerships and knowledge transfer.
• Lead the IT risk management framework and alignment with enterprise risk management.
• Provide leadership and support to the IT team, fostering engagement and cohesion.
• Promote safe, inclusive and flexible team operations.

Skills

IT leadership

IT operations

Governance

Risk management

Education

Tertiary IT/CS/Business

Tools

Cenitex governance

Cloud FinOps

SAFe/Agile/PRINCE2

Job description

'Safe journeys, every time'. This is what we strive for at Safe Transport Victoria (ST Vic).

As the safety regulator for commercial passenger vehicles, buses and maritime, what we do impacts the everyday lives of Victorians. Our role is to work with these industries and the communities they serve to ensure a transport system that inspires confidence for users.

We are focused on creating impact by being an intelligence-led regulator, agile to technological disruptions in the market and highly responsive to community expectations and needs.

We are also in the business of thinking big. We are reimagining what’s possible in how we regulate, and we welcome those who are interested in reshaping and redefining how we work.

Safe Transport Victoria is committed to building a culture of ‘working as one’. This means our people share openly, question respectfully and build together. This also means we invest in our people and provide personal and professional development programs to create a workforce that is empowered, innovative and adaptable.

About Us

Job Title

Manager IT Operations

VPS Level

VPS Grade 6

Salary

$142,790 - $191,084 plus superannuation

Work type

Fixed Term – 12 months

About the Role

Reporting to the Chief Information Officer & Director of Information Technology, the Manager IT Services is responsible for developing and leading ST Vic’s IT strategic plan and roadmap and delivering projects that support fit-for-purpose IT governance.

Leading a team of IT professionals across Programs, Business Systems and Technology, the role will provide leadership and guidance to ensure best-practice IT services are implemented, maintained and aligned with ST Vic’s business objectives.

The responsibilities of the Manager IT Operations will include, but are not limited to:

• Lead ST Vic’s IT operational and security reporting, including internal reporting, Cenitex governance and the Cloud FinOps practice.
• Provide strategic advice and ensure continuity of ST Vic’s IT operations through effective maintenance, support, upgrades and renewal of IT assets.
• Assess current and future demand for IT services and develop compelling business cases and recommendations.
• Develop strategies to optimise IT service delivery through effective partnerships, service delivery insights and knowledge transition.
• Lead the IT risk management framework and its connection with enterprise risk management, including the development and management of remediation plans.
• Provide effective leadership, people management and support to the IT team, building engagement, cohesion and commitment.
• Promote and support safe, inclusive and flexible team operations.

You will bring demonstrated experience in IT service delivery, technology operations, governance and risk management, with the ability to translate organisational requirements into practical IT strategies, services and solutions.

You will have a strong business partnering and solutions-focused approach, with the ability to bring together diverse stakeholders across complex IT projects and navigate competing priorities. You will be comfortable providing strategic advice, developing business cases and working with internal teams, service providers and external partners to deliver effective technology outcomes.

You will also bring a forward-thinking approach to technology and service delivery, with an interest in emerging technologies, innovation, artificial intelligence and automation and how these can support the future needs of ST Vic.

About You

You are an experienced and collaborative IT leader who combines strong operational capability with strategic thinking.

You understand how effective IT services, governance, risk management and technology operations contribute to broader organisational outcomes. You are comfortable assessing complex issues, identifying opportunities for improvement and providing clear recommendations to senior stakeholders.

You are an effective people leader who can develop capability, build a cohesive team and create an environment where people are supported to perform at their best. You are also able to lead and navigate organisational change, helping others understand and adapt to evolving technology and business requirements.

You will bring strong stakeholder management skills and the ability to build collaborative relationships across both technical and non-technical areas. You will be solutions-focused, adaptable and committed to continuous improvement, quality service delivery and identifying better ways of working.

Qualifications

A relevant tertiary qualification in information technology, computer science, business administration or a related field is required.

Experience leading IT teams within a complex organisation will be highly regarded, as will public sector experience.

SAFe, Agile, Scrum or PRINCE2 project management certifications are also desirable.

Further Information

For a confidential discussion, please contact Sam Presser, Chief Information Officer & Director of Information Technology via email ***********@safetransport.vic.gov.au.

It is an inherent requirement of this position that the employee is ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period.

What we offer you?

ST Vic is committed to building a culture of flexible work arrangements, providing professional development programs and supporting ways of working that help employees balance work and life.

We welcome applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+.

A Workplace committed to safety and wellbeing

ST Vic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors. We have a strong focus on initiating wellness events for our people to foster a sense of enjoyment and positive mental health. In some instances, ST Vic also offers flexible working arrangements.

Diversity and Inclusion

ST Vic’s broad diversity program enables us to attract, recruit, retain and develop a diverse workforce to foster greater innovation, greater customer connection and increased wellbeing and satisfaction.

Learning and Development

We want you to grow, develop and learn with us! ST Vic provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations. ST Vic also supports relevant study via negotiated financial assistance and leave provisions for approved courses.

Applications close at midnight 27 September 2026

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.