Change Manager

ESSSuper; City of Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Inclusive culture

Career growth

Job summary

ESSSuper in Melbourne is seeking an experienced Change Manager to lead end-to-end change management across technology and business transformation projects within the EPMO.

Reporting to the Head of Project Delivery, you will develop change strategies, assess impacts, manage stakeholder engagement and drive adoption, training and communications.

The role emphasizes collaboration with project teams, agile environments, and delivery of transformation initiatives that improve member outcomes.

Qualifications

• Minimum 5 years' experience delivering change management initiatives within technology-enabled transformation programs.
• Proven experience managing change within medium to large enterprise organisations.
• Strong knowledge of recognised change methodologies such as Prosci, ADKAR or PCI.
• Demonstrated experience undertaking change impact assessments, stakeholder engagement and business readiness activities.
• Experience developing and delivering training programs and communications strategies.
• Hands-on experience with Jira and Confluence.

Responsibilities

• Lead end-to-end change management activities for technology and business transformation projects.
• Develop and execute change management plans, stakeholder engagement plans and communication strategies.
• Conduct stakeholder analysis, business impact assessments and training needs analyses.
• Build strong relationships and proactively engage with internal and external stakeholders.
• Design, develop and facilitate training programs to support change adoption.
• Identify change-related risks and implement effective mitigation strategies.
• Develop communication materials and training resources tailored to diverse audiences.
• Support project teams to achieve successful implementation and business readiness outcomes.
• Drive continuous improvement of change management frameworks, processes and artefacts.
• Ensure alignment with ESSSuper's project delivery methodology, governance and quality standards.

Skills

Change management

Stakeholder management

Communication

Agile

Education

Bachelor’s degree or higher

Tools

Jira

Confluence

Job description

Drive Transformation that Makes a Difference

About Us

At ESSSuper, we proudly support more than 135,000 members and manage over $40 billion in assets on behalf of Victorian emergency services workers, teachers and public servants.

Our members dedicate their careers to serving the community, and we are committed to delivering the best possible superannuation and retirement outcomes for them.

An exciting opportunity has become available for an experienced Change Manager to join our Enterprise Project Management Office (EPMO) within the Technology Services and Information Security Division.

This role will play a pivotal part in supporting ESSSuper's digital transformation agenda, ensuring the successful delivery and adoption of key technology initiatives that enhance member experiences, improve business capability and strengthen organisational performance.

About the Role

Reporting to the Head of Project Delivery, you will lead end-to-end change management activities across a portfolio of technology and business transformation projects.

Working closely with project teams, business leaders and stakeholders, you will develop and execute change strategies that drive successful adoption and sustainable outcomes.

You will be responsible for assessing change impacts, developing communication and training strategies, managing stakeholder engagement and supporting the successful implementation of transformational initiatives across the organisation.

Key Responsibilities

• Lead end-to-end change management activities for technology and business transformation projects.
• Develop and execute change management plans, stakeholder engagement plans and communication strategies.
• Conduct stakeholder analysis, business impact assessments and training needs analyses.
• Build strong relationships and proactively engage with internal and external stakeholders.
• Design, develop and facilitate training programs to support change adoption.
• Identify change-related risks and implement effective mitigation strategies.
• Develop communication materials and training resources tailored to diverse audiences.
• Support project teams to achieve successful implementation and business readiness outcomes.
• Drive continuous improvement of change management frameworks, processes and artefacts.
• Ensure alignment with ESSSuper's project delivery methodology, governance and quality standards.

About You

You are an experienced Change Manager who thrives in complex environments and can confidently influence stakeholders at all levels. You bring a structured yet adaptable approach to change delivery and enjoy partnering with business and technology teams to achieve successful outcomes.

To be successful, you will bring:

• Minimum 5 years' experience delivering change management initiatives within technology-enabled transformation programs.
• Proven experience managing change within medium to large enterprise organisations.
• Strong knowledge of recognised change methodologies such as Prosci, ADKAR or PCI.
• Demonstrated experience undertaking change impact assessments, stakeholder engagement and business readiness activities.
• Experience developing and delivering training programs and communications strategies.
• Excellent stakeholder management, facilitation and influencing skills.
• Strong analytical, problem-solving and organisational abilities.
• Ability to communicate complex concepts clearly and effectively.
• Experience working within Agile and/or project delivery environments.
• Hands-on experience with Jira, Confluence and related collaboration tools.
• Exposure to cloud transformation, security or digital platforms will be highly regarded.

Qualifications

• Tertiary qualification in Business, Technology, Change Management or a related discipline.
• Financial Services, Superannuation or Banking sector experience highly regarded.

Why Join ESSSuper?

At ESSSuper, you'll be part of an organisation with a clear purpose and a strong commitment to serving those who serve the Victorian community. You'll have the opportunity to contribute to meaningful transformation initiatives while working in a collaborative, values-driven environment.

We offer:

• Purpose-driven work that impacts more than 135,000 members.
• Hybrid and flexible working arrangements.
• Supportive and inclusive team culture.
• Opportunities for professional development and career growth.
• The chance to be part of significant organisational transformation initiatives.

ESSSuper is committed to creating a diverse and inclusive workplace and encourages applications from people of all backgrounds, cultures, abilities and experiences.