Change and Communication Manager

Talenza; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Talenza is partnering with a purpose-led organisation to appoint a hands-on Change & Communications Manager. You will own change impact, develop comms for internal and member audiences, and lift adoption across leaders and teams.

You will lead multiple initiatives from impact readiness through to communications planning, ensuring practical outcomes and measurable adoption. This contract role emphasizes collaboration with senior leaders and a proactive, lightweight approach.

Qualifications

• Proven experience delivering both Change Management and Change Communications (you can do the plan and the writing)
• Track record supporting system implementations and the people-side of process change
• Strong stakeholder capability - confident working directly with execs
• Ability to keep things lightweight and effective on smaller projects
• Practical, outcomes-led approach with a strong cultural fit and collaborative style

Responsibilities

• Lead end-to-end change and communications across several concurrent initiatives
• Run impact assessments and translate findings into practical change plans
• Create and deliver comms plans across internal teams and external member audiences
• Draft clear, pragmatic comms for exec stakeholders (briefs, updates, board-ready summaries)

Skills

Change management

Change communications

Stakeholder engagement

Executive collaboration

Lightweight project delivery

Job description

Change & Communications Manager

Talenza is partnering with a purpose-led, member-based organisation to find a Change & Communications Manager to support a pipeline of small-to-medium change initiatives across both technology and business process.

This is a hands-on contract role where you'll work closely with senior leaders, take ownership of change impact and comms, and help lift adoption across members and internal stakeholders.

The role (what you'll be doing)

You’ll lead end-to-end change and communications across several concurrent initiatives, including:

• Change impact & readiness
  • Run impact assessments and translate findings into practical change plans
  • Support business case inputs tied to member outcomes / satisfaction
  • Define how change success is measured (including feedback loops)
• Member + stakeholder communications
  • Create and deliver comms plans across internal teams and external member audiences
  • Draft clear, pragmatic comms for exec stakeholders (briefs, updates, board-ready summaries)
• Project examples in-flight / coming up
  • Member satisfaction tooling: helping shape how feedback is collected and used
  • Advocacy register uplift: moving from spreadsheet-based tracking to a structured system, improving categorisation, reporting, and automated board reporting
  • Member identity platform change: supporting a migration from one identity solution to another, including member-facing comms and change support
  • EDM / email platform improvements
  • Early-stage AI initiatives (member enhancements/assistants) as part of an emerging "AI lab" style roadmap

What you’ll bring (must-haves)

• Proven experience delivering both Change Management and Change Communications (you can do the plan and the writing)
• Track record supporting system implementations and the people-side of process change
• Strong stakeholder capability - confident working directly with execs
• Ability to keep things lightweight and effective on smaller projects (not "big-program only")
• Practical, outcomes-led approach with a strong cultural fit and collaborative style

Nice to have

• Experience in member-based, education, health, or purpose-led organisations
• Exposure to identity/access change impacts, comms to external audiences, and/or digital member experience work
• Interest or experience supporting early AI-enabled change (adoption, comms, guardrails)