Change Analyst

O'Brien; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

O'Brien in Sydney is seeking an experienced Change Analyst to join our Transformation team as we replace core Finance, Procurement and Supply Chain systems with a new ERP platform.

You will drive change readiness, stakeholder engagement and adoption across a large-scale ERP implementation, collaborating with Change Manager, leaders and SMEs to deliver measurable outcomes.

Qualifications

• Experience in Change Management, Business Analysis, Transformation or Project Delivery.
• Strong analytical and problem‑solving capability.
• Translate complex information into clear, actionable insights.
• Excellent communication and stakeholder management skills.
• Strong organisational skills with the ability to manage competing priorities.
• Proactive, adaptable approach and a passion for continuous improvement.

Responsibilities

• Conduct change impact and stakeholder assessments.
• Support the development and delivery of change plans.
• Coordinate change activities across multiple workstreams.
• Develop communications, presentations and change resources.
• Support stakeholder engagement workshops and feedback sessions; tracking readiness, adoption metrics, risks and reporting.

Skills

Change management

Business analysis

Stakeholder engagement

ERP/Transformation

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

At O'Brien, we're Australia's leading glass repair and replacement business, driven by innovation, customer excellence and continuous improvement.

We're undertaking a major enterprise transformation, replacing the systems that support our Finance, Procurement and Supply Chain operations with a new ERP platform. This is one of the most significant business change programs in our recent history and will shape how we operate for years to come.

To support this journey, we're seeking an experienced Change Analyst to join our Transformation team.

What You'll Be Doing

Working closely with the Change Manager, business leaders and SMEs, you'll play a key role in driving business readiness, stakeholder engagement and adoption across a large-scale ERP implementation.

As our Change Analyst, you'll help drive change readiness, engagement and adoption across the business by:

• Conducting change impact and stakeholder assessments
• Supporting the development and delivery of change plans
• Coordinating change activities across multiple workstreams
• Developing communications, presentations and change resources
• Supporting stakeholder engagement workshops and feedback sessionsTracking readiness, adoption metrics, risks and reporting

What You'll Bring

We're looking for someone who combines strong analytical thinking with excellent stakeholder engagement skills.

You’ll ideally have:

• Experience in Change Management, Business Analysis, Transformation or Project Delivery
• Strong analytical and problem‑solving capability
• The ability to translate complex information into clear, actionable insights
• Excellent communication and stakeholder management skills
• Strong organisational skills with the ability to manage competing priorities
• A proactive, adaptable approach and a passion for continuous improvement

Highly regarded:

• Experience supporting ERP, technology or large-scale transformation programs
• Exposure to change methodologies such as Prosci or APMG
• Experience within operational, customer-facing or field-based environments

Why Join O'Brien?

• Be part of a major enterprise transformation program
• Work with experienced leaders in a collaborative and supportive team
• Access genuine career development opportunities
• Enjoy flexible and modern ways of working
• Make a meaningful impact on employee and business outcomes
• Join a values‑led organisation built on being Driven, Caring, Collaborative and Genuine

About O'Brien

For over 100 years, O'Brien has helped Australians when they need us most. Today, we're transforming how we work, innovate and serve our customers, creating exciting opportunities for people who want to help shape the future.

If you're passionate about change, love turning insights into action and want to make a real impact, we'd love to hear from you.

At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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