Customer Service Administrator

Tri Nature Pty Ltd; Newcastle; On-site; AUD 42,000 - 50,000; Full time

Job summary

Tri Nature Pty Ltd on Kooragang Island, near Newcastle, is offering a Customer Service Administrator Traineeship. This full-time role combines administration and customer service with hands-on training toward a Certificate III in Business Administration.

You will respond to customer enquiries, process orders, maintain records, manage freight, support banking reconciliation, and assist the Sales and Operations Manager. No prior experience needed; enthusiasm and reliability matter.

Qualifications

• Interest in starting an office-based career and completing a Certificate III in Business Administration.
• Strong written and verbal communication skills and a friendly customer service approach.
• Willingness to learn new systems and processes and work as part of a small team.

Responsibilities

• Responding to customer enquiries by phone and email.
• Processing customer orders and handling payments where required.
• Maintaining accurate customer records and supporting freight/delivery coordination.
• Assisting with weekly banking reconciliation and general administration.

Skills

Customer service

Administration

Communication skills

Attention to detail

Multi-tasking

Education

Certificate III in Business Administration

Job description

Customer Service Administrator Traineeship

Certificate III in Business Administration

Full-Time Position (9am - 5pm Monday to Friday)

Certificate III in Business Administration Traineeship

Award-Winning Australian Manufacturer

Small, Friendly & Supportive Team

Kooragang Island – Newcastle

About Tri Nature

Operating since 1989, Tri Nature is a proud Australian-owned manufacturer with a reputation for quality and performance.

Our range provides a complete lifestyle solution, offering cleaning and personal care products for hair, body, baby and pets. Our plant-based, eco-friendly products are made from natural materials, with no animal testing or use of animal by-products.

For generations, Tri Nature has been committed to providing Australian families with responsible household alternatives and safer, more environmentally conscious choices.

Our head office and manufacturing facility is located on Kooragang Island, approximately 20 minutes north of Newcastle CBD.

The Opportunity

Tri Nature has an exciting opportunity for a Customer Service Administrator Trainee to join our small and supportive team.

This is a fantastic opportunity for someone looking to start their career in administration and customer service while gaining valuable hands-on experience and completing a Certificate III in Business Administration.

You will become an important part of our team, providing friendly and professional support to our customers while developing practical skills across customer service, administration, sales support and business operations.

About the Role

• Responding to customer enquiries by phone and email
• Processing customer orders
• Maintaining accurate customer records
• Managing freight and delivery requirements
• Processing phone orders and credit card payments
• Assisting with weekly banking reconciliation
• Handling customer complaints and helping resolve problems
• Providing administration support to the Sales and Operations Manager
• Assisting the Despatch Department when required
• Supporting marketing and promotional activities

You will receive on-job training and support as you develop your administration, customer service and business skills.

About You

Previous administration or customer service experience is not essential. We are looking for someone who is enthusiastic, reliable and genuinely interested in developing a career in business administration.

This opportunity would suit someone who:

• Is looking to start their first office-based career
• Is interested in completing a Certificate III in Business Administration
• Has a friendly and positive attitude
• Enjoys helping customers and providing great service
• Has good written and verbal communication skills
• Is organised and has strong attention to detail
• Is comfortable learning new computer systems and processes
• Can manage multiple tasks and changing priorities
• Is willing to learn and take on new responsibilities
• Can work independently as well as part of a small team
• Has a current driver’s licence and reliable transport

Why Join Tri Nature?

This is more than just an entry-level position. It is an opportunity to learn, gain practical experience and build a career in customer service and business administration.

You’ll join a friendly, supportive team where you will be given the opportunity to develop your skills, gain hands-on experience across different areas of the business and complete your Certificate III in Business Administration.

If you’re enthusiastic, motivated and ready to take your first step into an office career, we’d love to hear from you!

Don’t miss this opportunity to start your career with Tri Nature.