Centre Coordinator – Kardinia Aquatic Centre

City of Greater Geelong; Geelong; On-site; AUD 75,000 - 92,000; Full time

Job summary

The City of Greater Geelong is seeking a Centre Coordinator for Kardinia Aquatic Centre in Geelong, VIC. This hands-on leadership role manages day-to-day operations, reception, customer service, programs, and plant operations while supporting staff and ensuring a safe, welcoming environment.

Fixed term until 31 March 2026, Band 5 remuneration of $83,436 per annum plus super. Applications from experienced leisure professionals are encouraged to apply, with a commitment to diversity and child

Qualifications

• Experience in leisure or aquatic facility management.
• Proven ability to lead and develop staff.
• Knowledge of aquatic programs and pool plant operations.

Responsibilities

• Coordinate the day-to-day operations of Kardinia Aquatic Centre with focus on safety, service and presentation.
• Lead and support staff across reception, customer service, sales and aquatic program activities.
• Oversee aquatic facility, plant and operational activities ensuring compliance with policies and legislation.
• Support employee development, performance, training and supervision.
• Build and maintain positive relationships with customers, user groups, contractors and local businesses.
• Identify opportunities to improve customer service and Centre performance.

Skills

Leadership

Customer service

Staff development

Communication

Education

Tertiary qualification in recreation program management

First Aid Certificate

Current Working with Children’s Check

Pool Lifeguard Award

Pool Operators Certificate

National Police Check

Pre-employment medical assessment

Job description

Centre Coordinator – Kardinia Aquatic Centre City of Greater Geelong Geelong, VIC, AU

About the role

As the Centre Coordinator – Kardinia Aquatic Centre, you will play a key role in coordinating the day to day operations of the Centre, supporting staff and ensuring a clean, safe and customer friendly environment. Working closely with the Centre Manager, you will oversee reception, customer service, aquatic programs, facility presentation and plant operations, while supporting staff development, compliance and continuous improvement. This is a hands on leadership role suited to someone who enjoys working in a busy aquatic environment and making a positive difference to the customer experience.

Work type: Fixed Term until 31 March 2026. Classification: Band 5 $83,436 pa plus super

Key responsibilities include:

• Coordinate the day to day operations of Kardinia Aquatic Centre, ensuring high standards of safety, service and presentation.
• Lead and support staff across reception, customer service, sales and aquatic program activities.
• Oversee aquatic facility, plant and operational activities, ensuring compliance with relevant legislation, policies and procedures.
• Support employee development, performance, training and supervision.
• Build and maintain positive relationships with customers, user groups, contractors, community groups and local businesses.
• Identify and implement opportunities to improve customer service, operational practices, programs and Centre performance.

About you

To be successful in this role, you are an experienced leisure or aquatic professional with strong leadership skills and a passion for delivering safe, welcoming and customer focused facilities. You bring sound knowledge of aquatic programs, pool plant operations and centre operations, along with the ability to lead and support staff in a busy environment. You are confident making daily decisions, managing competing priorities and building positive relationships with customers, user groups and the broader community. Your strong communication, problem‑solving and organisational skills will enable you to contribute to the successful operation of Kardinia Aquatic Centre.

• Tertiary qualification relevant to recreation program management or several years’ experience in a related field.
• Provide First Aid Certificate.
• Current Working with Children’s Check.
• Pool Lifeguard Award.
• Pool Operators Certificate.
• Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Applications and Enquiries

Enquiries: Ebony Halliwell, Assistant Manager Leisurelink & Kardinia Aquatic Centre | 5272 4029 | [e-mail]

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.