Shift Supervisor/Duty Manager

Monash University; Geelong; On-site; AUD 66,000 - 69,000; Full time

Job summary

The City of Geelong is seeking a Shift Supervisor to oversee aquatic facilities, ensuring safe day-to-day operation, supervising staff, monitoring water quality, and maintaining equipment and surrounds. You will respond to operational issues and deliver high-quality customer service in a welcoming environment.

You will lead on-shift, manage duties and inductions, enforce safety standards, and work mornings, evenings and weekends.

Qualifications

• Must hold First Aid Certificate.
• Pool Lifeguard Certificate.
• Working with Children Check.
• Aquatic Technical Operator Certificate preferable.
• Current Victorian Driver's Licence.
• Chief Warden training (or willingness to obtain).

Responsibilities

• Oversee the safe and effective day-to-day operation of the aquatic facility, including pool plant, equipment, pool surrounds, programs and staff.
• Supervise and support facility staff.
• Monitor pool water quality and undertake routine pool plant operations including pool testing, backwashing and chemical dosing.
• Lead and support staff on shift, including allocating duties, managing breaks, responding to absences and assisting with staff inductions and development.
• Respond promptly and professionally to customer, staff and operational issues, using sound judgement to resolve problems and elevate matters where required.
• Ensure the facility maintains high standards of safety, presentation, customer service and compliance with relevant Safe Pool Operations requirements and City procedures.

Skills

Leadership

Communication

Customer service

Education

First Aid Certificate

Pool Lifeguard Certificate

Working with Children Check

Aquatic Technical Operator Certificate

Victorian Driver's Licence

Chief Warden training

Job description

Job no: 500808
Work type: Casual
Classification: Band 4 Casual - $48.08 p/h (inc casual loading)
Categories: Swim, Sport & Leisure

About the role

As a Shift Supervisor, you will play a key role in the safe and efficient day-to-day operation of our facilities. You will oversee aquatic operations, supervise centre staff, monitor pool safety and water quality, and ensure facilities, equipment and pool surrounds are maintained to a high standard. You will respond to operational issues, support staff to deliver exceptional customer service and make confident day-to-day decisions to ensure a safe, welcoming and well-run aquatic environment for our community.

Key responsibilities

• Oversee the safe and effective day-to-day operation of the aquatic facility, including pool plant, equipment, pool surrounds, programs and staff.
• Supervise and support facility staff.
• Monitor pool water quality and undertake routine pool plant operations including pool testing, backwashing and chemical dosing.
• Lead and support staff on shift, including allocating duties, managing breaks, responding to absences and assisting with staff inductions and development.
• Respond promptly and professionally to customer, staff and operational issues, using sound judgement to resolve problems and elevate matters where required.
• Ensure the facility maintains high standards of safety, presentation, customer service and compliance with relevant Safe Pool Operations requirements and City procedures.

About you

To be successful in this role, we are looking for experienced aquatic professionals and confident supervisors who can take the lead in a busy leisure environment. You will have strong knowledge of aquatic operations, pool safety and the ability to supervise and support the team. You will be confident managing competing priorities, responding quickly to operational issues and making sound decisions in situations where safety is paramount.

You will bring excellent communication and interpersonal skills, a strong customer focus and the ability to build positive relationships with staff, patrons, user groups and other stakeholders.

• Be willing to work mornings, evenings and weekends
• Provide First Aid Certificate.
• Pool Lifeguard Certificate.
• Working with Children Check.
• Aquatic Technical Operator Certificate preferable.
• A current Victorian Driver's Licence.
• Chief Warden training (or willingness to obtain)

Preferred candidates will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read ourChild Safe Standards Management Policy .

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City

From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

Advertised: 09 Sep 2026 9:30 AM AUS Eastern Standard Time
Applications close: 16 Sep 2026 11:55 PM AUS Eastern Standard Time

We Acknowledge the Wadawurrung People as the Traditional Owners of the Land, Waterways and Skies. We pay our respects to their Elders, past and present. We Acknowledge all Aboriginal and Torres Strait Islander people who are part of our Greater Geelong community today.