Central Access Specialist

Australian Unity Limited; Perth; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Remedy Healthcare is seeking a Client Access Specialist to join the Client Connect team. This full-time role is a 12-month fixed term contract based out of the West Perth office with some work-from-home flexibility.

The roster covers hours from 6am to 6pm, AEDT to AWST, and nationwide candidates are welcome to work AWST hours remotely. Responsibilities include outbound outreach to referred clients, handling inquiries, processing referrals, enrolling clients into Remedy Health Coaching, and

Qualifications

• Demonstrated experience in customer support roles.
• Experience in sales and growth is highly regarded.
• Experience working in the health services industry.
• Tech savvy with strong administration and time management skills.
• Excellent verbal and written communication skills.
• Ability to engage with internal and external stakeholders, build rapport, and understand needs.
• Proactive and self-motivated.

Responsibilities

• Outbound contact with referred healthcare clients.
• Management of inbound phone/email enquiries.
• Referral administration and data entry.
• Support client enrolment into Remedy Health Coaching programs.
• Educate clients on offered programs based on eligibility and health funds.

Skills

Customer support

Sales & growth

Health services

Administration & time management

Verbal & written communication

Stakeholder engagement

Proactive & self-motivated

Job description

About Remedy

Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high-quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high-quality safe care in the comfort of the customers’ home.

Our Opportunity to you

TheClient Access Specialistsits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program.

This is afull-timerole on a12-month fixed term contractbased out of ourWest Perth office, with the flexibility to work from home a few days a week. This position will have a rotating roster covering hours from 6am (AEDT) to 6pm (AWST).

*We are also willing to consider candidates from across Australia who are willing to work to AWST rostered hours and under a remote work from home arrangement.

The day to day

• Responsible for outbound contact with referred healthcare clients
• Management of inbound phone/email enquiries
• Referral administration and data entry
• Manage and support client enrolment into Remedy Health Coaching programs
• Offer education on offered programs to diverse clients based on eligibility and health funds

About you

• Demonstrated experience in customer support roles
• Demonstrated experience in sales and growth highly regarded
• Demonstrated experience working in the health services industry
• Tech savvy, strong administration, and time management skills
• Excellent verbal and written communication skills
• Demonstrated ability to engage with internal and external stakeholders, build rapport, and understand their needs
• Proactive and self-motivated

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature, aged people.To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan