Allied Health Assistant

Australian Unity; Perth; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Remedy Healthcare is recruiting for an Allied Health Assistant to support home-based care delivery across Australia. This full-time, hybrid role sits in the West Perth area with flexible hours to align AWST requirements.

The position involves referral management, enrolment and discharge, and collaboration with care coordinators to ensure high-quality client outcomes. You will bring strong virtual/phone customer service experience, data-entry skills and excellent communication to our

Qualifications

• Experience delivering virtual/phone-based customer service.
• Experience with data entry and document management.
• Ability to work in a dynamic environment with tight timeframes and competing priorities.
• Excellent clinical reasoning and problem-solving skills.

Responsibilities

• Coordinate referral management, inquiry handling and allocation of services.
• Oversee enrolment and discharge processes for clients.
• Collaborate with clinical care coordinators and admin staff to ensure quality care.
• Provide outstanding customer service and administrative support to clients.

Skills

Customer service

Data entry

Administration

Time management

Communication

Health care

Education

Certificate IV in Allied Health Assistant

Job description

Our opportunity to you

Working as part of our multidisciplinary healthcare team, you'll coordinate and support the delivery of home-based health care to clients across Australia. Your clinical care will be driven by a person-centred, holistic, and evidence-based approach.

This hybrid role will be working out of our West Perth office and from home on a full time, 12-month fixed-term contract basis. We are also open to candidates based in other locations who are willing to align their working hours to AWST requirements (e.g. 10:00am - 6:00pm AWST / 12:00pm - 8:00pm VIC time).

The day to day

As an Allied Health Assistant, your role will be to support the effective delivery of care to Remedy at Home and Ramsay Home Health clients.

On a day-to-day basis you will be responsible for referral management, inquiry management, allocation of services, enrolment, and discharge.

This role will integrate well with a team of clinical care coordinators and medical admin assistants, to applying excellent customer service and quality clinical care that achieves a positive outcome for the client.

About you

• Strong virtual/ phone based customer service background
• Experience with data entry and document management
• Ability to work in a dynamic environment with tight timeframes and competing priorities
• Excellent clinical reasoning and problem-solving skills
• Excellent verbal and written communications
• Strong administration and time management skills, tech savvy
• Passionate about health and committed to making a real difference in the community.
• Certificate IV in Allied Health Assistant (desirable)

Remedy Healthcare is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan