CCLHD - Manager, Outpatients Clinics - Gosford

NSW Health; Central Coast; On-site; AUD 82,000 - 100,000; Full time

Benefits offered by this job

Accrued day off each month

17.5% annual leave loading

Parental leave

Salary packaging

Novated leasing

Relocation assistance

Discounted gym memberships

EAP counselling

Private health insurance discount

Professional development opportunities

Job summary

NSW Health - Central Coast Local Health District invites applications for a Manager, Outpatients Clinics at Gosford Hospital. Lead day-to-day operations of the Outpatient Clinics, Medical Day Unit and Administration Officers, driving quality service delivery and a patient-centered experience.

You will work with senior clinical and administrative leaders to plan workforce, improve processes, and ensure timely care.

Qualifications

• Tertiary qualifications in business management or a related field.
• Proven experience leading large teams and resources with workforce planning.
• Experience in problem solving, quality improvement and change management.
• Strong communication and stakeholder management skills.
• Advanced knowledge of information management systems and reporting.
• Organised, autonomous and able to prioritise in a high-volume setting.
• Commitment to NSW Health values and CCLHD objectives.

Responsibilities

• Provide effective leadership and day-to-day management of Administration Officers, including rostering.
• Oversee outpatient operations and workflows to improve service delivery and patient experience.
• Lead quality improvement and policy implementation across outpatient services.
• Manage competing priorities in a high-volume environment with sound judgment.
• Build relationships with patients, clinicians and stakeholders.
• Support workforce matters, training, and award interpretation for admin teams.
• Represent outpatient services at meetings and contribute to district objectives.

Skills

Leadership

Team management

Change management

Communication

MS Office

Organisational skills

Education

Tertiary qualifications in business management or related field

Tools

Information management systems

Microsoft Office

Financial reporting

Activity reporting

Job description

CCLHD - Manager, Outpatients Clinics - Gosford

Employment Type:PermanentFull Time
Position Classification:Health Manager Level 1
Remuneration:Commencing from $91,326 per annum
Hours Per Week:38
Location:Gosford Hospital
Requisition ID:REQ698105
Applications Close:Tuesday, 20 October 2026 at 11:59pm
Interview Date: Friday, 23 October 2026

Do you thrive in a fast-paced healthcare environment where your leadership can make a real difference? At Central Coast Local Health District (CCLHD), we are committed to Trusted Care, Better Health for Everyone, and we are looking for an experienced and motivated Manager, Outpatient Clinics to lead our Gosford Hospital outpatient services.

About the Opportunity

As the Manager, Outpatient Clinics - Gosford Hospital, you will be responsible for the day-to-day management of the Outpatient Clinics, Medical Day Unit, and Administration Officer teams. You will play a key leadership role in supporting high-quality service delivery, driving positive change and ensuring our teams are equipped to provide an excellent experience for patients, visitors and clinical stakeholders.

Working closely with the Medicine Operational Nurse Manager, Nurse Manager Ambulatory Care, Patient Services team members and medical staff, you will lead operational improvements and ensure effective administrative processes, workforce planning and customer service across the outpatient services.

In this role you will:

• Provide effective leadership and day-to-day management of Administration Officers, including workforce planning, performance management, professional development, training and rostering.


• Oversee outpatient operational and workflow processes, identifying opportunities to improve service delivery and enhance the patient and visitor experience.


• Lead and support quality improvement, change management and the implementation of policies and procedures across outpatient services.


• Manage competing priorities in a high-volume environment, using sound judgement, initiative and problem-solving skills to respond to issues and meet deadlines.


• Build and maintain effective relationships with patients, visitors, clinicians, managers and key internal and external stakeholders.


• Provide advice and support to administration teams on workforce matters, training requirements, award interpretation and operational processes.


• Represent outpatient services at relevant meetings, committees and working groups, contributing to the achievement of CCLHD objectives.

For more information about this role, please view the Position Description.

About You

We are looking for an experienced and capable leader who has:

• Tertiary qualifications in business management or a related field, or extensive experience in senior administrative service delivery roles.


• Proven experience leading and managing large teams and resources, including workforce planning, staff development, allocation and rostering.


• Demonstrated experience in problem solving, quality improvement and delivering change management outcomes in a complex healthcare environment.


• Strong communication, interpersonal, negotiation and stakeholder management skills, with the ability to manage conflict professionally and effectively.


• Advanced knowledge and practical skills in Microsoft Office, information management systems, document and report writing, and financial and activity reporting.


• Strong organisational skills and the ability to work autonomously, prioritise competing demands and meet deadlines in a high-volume environment.


• A commitment to teamwork, customer service, continuous improvement and the values and objectives of NSW Health and CCLHD.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

• Work-Life Balance: Enjoy an accrued day off each month, 17.5% annual leave loading, and paid parental leave.


• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.


• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.


• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need More Information?
Michelle Beringer, Operational Nurse Manager Medicine
Phone: [phone] ***
Email: ***************@health.nsw.gov.au

____________________________________________________________________________________

Working for Central Coast Local Health District - NSW Health

Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You’re also welcome to reach out to Nathan Bramston-Dean in our Aboriginal Workforce Development Team at ***************@health.nsw.gov.au or call 02 4320 3*** for one‑on‑one support.

All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

• Category A positions: Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information

An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full‑time and part‑time positions.

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You are encouraged to complete applications on a week day where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on 1300 679 ***.