Casual Tech & Customer Experience Consultant Flexible Hours

Singtel Group; Shire Of Esperance; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Product discounts

Counselling access

Flexible rosters

Job summary

Optus Castletown is looking for a friendly Casual Retail Service Consultant to help customers in-store, explain tech with clarity, and deliver personalised solutions that brighten their day. You’ll join a welcoming team and enjoy a flexible roster that fits your life.

As a front-line ambassador, you’ll create positive experiences, support colleagues, and contribute to a culture of care, curiosity and teamwork across every customer interaction.

Qualifications

• Understand customer needs and deliver genuine support.
• Explain tech products in simple, helpful terms.
• Uncover customer needs and provide personalized solutions.
• Create a warm, customer-first environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Service Superpower

Tech Explorer

Problem Solving Pro

Composure Under Pressure

Team Spirit

Job description

Optus Castletown is looking for a friendly Casual Retail Service Consultant to help customers in-store, explain tech with clarity, and deliver personalised solutions that brighten their day. You’ll join a welcoming team and enjoy a flexible roster that fits your life.

As a front-line ambassador, you’ll create positive experiences, support colleagues, and contribute to a culture of care, curiosity and teamwork across every customer interaction.