Shop Assistant

Anglicare Sydney; Katoomba; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program (EAP)

Fitness Passport

Exclusive employee discounts

Job summary

Anglicare Sydney operates a Katoomba Op Shop focused on providing a welcoming retail experience that supports vulnerable communities. The role involves delivering outstanding customer service, supporting volunteers, merchandising stock, processing sales and ensuring cash handling accuracy.

You will contribute to a safe, inclusive environment for customers and volunteers while upholding Anglicare's mission and values in the Blue Mountains community.

Qualifications

• Previous retail or customer service experience.
• Excellent communication and interpersonal skills.
• Current Working With Children Check or willingness to obtain.
• Ability to build positive relationships with customers, volunteers and staff.

Responsibilities

• Deliver exceptional customer service and create a welcoming experience for every customer.
• Support volunteers and staff while fostering a positive team culture.
• Assist with merchandising and stock presentation to keep an attractive shopfront.
• Process sales and ensure accurate cash handling procedures are followed.
• Maintain a safe, clean and organized workplace aligned with Anglicare's mission and values.

Skills

Customer service

Communication

Interpersonal skills

Team collaboration

Education

Working With Children Check

Tools

Point-of-sale system

Job description

At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We're a well-respected not-for-profit that's been serving society's most vulnerable for over 170 years. Every purchase made in our Op Shops helps fund vital programs that support people experiencing hardship, while creating welcoming spaces where customers, volunteers and the local community feel valued, connected and supported.

As our Shop Assistant, you'll play an important role in delivering an exceptional customer experience while helping our Katoomba Op Shop continue to be a vibrant community hub. You'll work alongside a dedicated team of staff and volunteers to create an inviting retail environment where customers can discover quality pre-loved treasures and know their purchases are making a genuine difference.

Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values-we live them.

Your opportunity

As our Shop Assistant, you'll help create an enjoyable and memorable shopping experience by delivering outstanding customer service, maintaining attractive store presentation and supporting our incredible volunteer team.

You'll contribute to the smooth day-to-day operation of the shop while ensuring a safe, welcoming and inclusive environment for customers, volunteers and the wider Blue Mountains community.

With integrity and enthusiasm, you will:

• Deliver exceptional customer service and create a welcoming experience for every customer.
• Support, encourage and provide day-to-day guidance to volunteers while fostering a positive team culture.
• Assist with merchandising, stock presentation and maintaining an attractive, well-organised retail environment.
• Process sales, complete shop administration and ensure cash handling procedures are followed accurately.
• Maintain a safe, clean and organised workplace while actively promoting Anglicare's mission, vision and values.

What you'll bring

You are a friendly, energetic and customer-focused retail professional who enjoys connecting with people from all walks of life. You have a positive attitude, enjoy working collaboratively and are passionate about supporting your local community.

Whether you're helping a customer find the perfect item, merchandising new stock or supporting volunteers, you'll take pride in creating a welcoming shopping experience where . Compassion and Excellence.

You will also need:

• Previous retail or customer service experience.
• Excellent communication and interpersonal skills.
• A genuine passion for helping people and serving your community.
• Ability to build positive relationships with customers, volunteers and colleagues.
• Current Working With Children Check (or willingness to obtain).

Ideally, you will also have:

• Experience in visual merchandising or retail presentation.
• Cash handling and point-of-sale experience.
• A passion for sustainable retail, recycled fashion and giving pre-loved items a new purpose.
• Flexibility to assist with additional duties as required.

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You'll also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

• Pay less tax with salary packaging.
• Supportive and welcoming team environment.
• Ongoing learning and professional development opportunities.
• Employee Assistance Program (EAP).
• Fitness Passport.
• Exclusive discounts through our employee benefits program.

We're many services, with one purpose, to meet people where they are and walk with them.

At Anglicare, we believe everyone is Made for Connection-with God, with each other and with the places we call home. Every purchase made in our Op Shops helps fund services that support vulnerable children, families, older people and those experiencing hardship, making your work meaningful every single day.

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.