Casual Security Officer

St Luke's Care; Bullatale; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Salary packaging options

Supportive and friendly team

Flexible working hours

Great location in Potts Point

Job summary

St Luke’s Care is seeking a reliable Security Officer to maintain a safe environment for patients, residents, staff and visitors across our hospital and aged care facility in Potts Point. The role is casual and shifts can vary week to week, with weekend and night work likely.

Responsibilities include patrols, access control, incident response, conflict de‑escalation, and accurate reporting. License, and First Aid/ CPR are required or willing to obtain; healthcare security experience preferred.

Qualifications

• Valid Security Officer Licence is mandatory.
• Current First Aid and CPR certification (or willingness to obtain).
• Experience in healthcare or aged care security is preferred.

Responsibilities

• Patrol hospital and aged care premises to ensure safety and security.
• Control access to restrict entry to authorised individuals.
• Respond to alarms, emergencies and disturbances; liaise with emergency services as needed.
• De-escalate conflicts with patients, residents and visitors with professionalism.
• Maintain accurate daily activity logs and incident reports.
• Support clinical and administrative staff during high-risk situations.
• Monitor CCTV and alarms for unusual activity.
• Enforce facility safety policies including infection control procedures.

Skills

Patrol & monitoring

Access control

Emergency response

Communication

Discretion & empathy

Education

Security Licence (Mandatory)

Tools

CCTV systems

Infection control protocols

Job description

St Luke's Care is an iconic private health organisation that has delivered excellence in care for over 100 years. Our Hospital, Aged Care facility, Rehabilitation and Home Care service are all committed to providing the highest quality care. We invest in our staff’s development and provide a culture that allows you to grow.

We are seeking a reliable and professional Security Officer to maintain a safe and secure environment for patients, residents, staff, and visitors at our small hospital and aged care facility. The ideal candidate will be vigilant, compassionate, and capable of handling various security situations with discretion and care, particularly in a healthcare and elderly care setting.

St Luke’s Private Hospital does not have an Emergency Department, and the hospital operating theatres are not open on weekends and public holidays.

The role is for casual employment to cover leave where frequency of shifts may change week to week. The shifts are forecast a month ahead, so the role would suit someone who is semi-retired or, as a second or part-time job where the work commitment can mostly be confirmed a month or more in advance.

Reporting to the Corporate Services Manager, you will be responsible for the provision of effective, efficient, and responsive security services inside St Luke’s premises.

Duties include:

• Monitor premises: Conduct regular patrols of the hospital and aged care facility, including entrances, hallways, patient/resident areas, car parks, and grounds.
• Access control: Ensure only authorised individuals enter the premises. Monitor visitor and contractor access in line with hospital and aged care protocols.
• Incident response: Respond to alarms, emergencies, disturbances, and medical calls as required. Liaise with emergency services when necessary.
• Conflict management: De-escalate situations involving distressed patients, residents, or visitors with professionalism and empathy.
• Report writing: Maintain accurate records of daily activities, incidents, and irregularities such as equipment or property damage, theft, or presence of unauthorised persons.
• Support staff: Provide assistance to clinical and administrative staff during high-risk situations (e.g., patient/resident behavioural issues, lost residents, etc.).
• Surveillance: Monitor CCTV systems and alarms for unusual activity.
• Enforce policies: Uphold facility rules, safety policies, and COVID-19 or infection control procedures.

Valid Security Officer License (mandatory)

Current First Aid and CPR certification (or willingness to obtain)

Previous experience in healthcare or aged care security (preferred)

Strong observational, problem-solving, and communication skills

Ability to remain calm and act decisively in stressful situations

Respectful and empathetic approach toward elderly and vulnerable individuals

We offer:

• Salary packaging options available to improve your net income
• Supportive and friendly team environment
• Flexible working hours to suit your lifestyle
• Great location in Potts Point, near to the public transport

Working Conditions

• 12 hour shift-based work, including nights, weekends, and holidays
• Physical tasks including walking and occasional light lifting
• Exposure to medical environments, including infection control protocols

The position requires the successful applicant to undertake a National Disability Insurance Scheme Workers Check.

St Luke’s Care operates under NSW Security Industry Master Licence 405158594

PROOF OF ELIGIBILTY TO WORK IN AUSTRALIA MUST BE GIVEN AND ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED.