Casual Retail Tech & Service Pro

Optus Enterprise; Cairns Regional; On-site; AUD 2,893,000 - 4,822,000; Part time

Benefits offered by this job

25% off Optus products

Counselling support (24/7)

Flexible rosters

Job summary

Optus is seeking a Casual Retail Service Consultant in Cairns to provide exceptional customer service and product guidance. You’ll engage with customers, understand their needs, and offer personalised tech solutions in a friendly, store-based role.

You’ll join a supportive team, bring positive energy to interactions, and help create memorable experiences while handling a range of tasks from product demonstrations to problem solving in a fast-paced setting.

Qualifications

• Understand customer needs and deliver genuine support.
• Explain technology in simple, helpful terms to customers.
• Show empathy, integrity and calm problem solving.
• Navigate difficult inquiries with confidence and respect.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explore our range of tech products and explain them simply.
• Uncover customer needs and deliver personalised solutions.
• Contribute to a warm, welcoming store environment for all customers.

Skills

Service Superpower

Tech Explorer

Problem Solving Pro

Composure Under Pressure

Team Spirit

Job description

Optus is seeking a Casual Retail Service Consultant in Cairns to provide exceptional customer service and product guidance. You’ll engage with customers, understand their needs, and offer personalised tech solutions in a friendly, store-based role.

You’ll join a supportive team, bring positive energy to interactions, and help create memorable experiences while handling a range of tasks from product demonstrations to problem solving in a fast-paced setting.