Casual Retail Tech & Customer Experience Pro

Singtel; Australia; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

25% off Optus products

Exclusive discounts with retail партн1

Counselling and support services

Flexible rosters

Job summary

Optus is looking for a casual Retail Service Consultant in Springfield. Be the friendly face delivering memorable customer experiences and helping customers explore our tech range. Share knowledge simply, uncover needs, and tailor solutions with a warm, team-based approach.

You’ll thrive in a supportive crew, bring positive energy to interactions, and contribute to a customer-first culture with flexible rosters and inclusive programs.

Qualifications

• Understand customer needs and deliver genuine support.
• Help customers make sense of tech and guide them to solutions.
• Listen with empathy and stay calm to resolve issues.
• Build strong connections with teammates and create a customer-first environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explore our tech range and share knowledge in simple terms.
• Uncover customer needs and deliver personalised solutions.
• Work with the team to create a welcoming customer experience.

Skills

Customer understanding

Genuine support

Calm under pressure

Team spirit

Tech explorer

Job description

Optus is looking for a casual Retail Service Consultant in Springfield. Be the friendly face delivering memorable customer experiences and helping customers explore our tech range. Share knowledge simply, uncover needs, and tailor solutions with a warm, team-based approach.

You’ll thrive in a supportive crew, bring positive energy to interactions, and contribute to a customer-first culture with flexible rosters and inclusive programs.