Casual Retail Tech Consultant - Flexible Rosters

Singtel Group; Georges River; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

25% off Optus

Exclusive discounts

Counselling access

Flexible rosters

Job summary

Optus is seeking a Casual Retail Service Consultant in Hurstville to act as the face of our brand, delivering exceptional customer experiences with optimism and genuine care. You will explore our tech product range, explain solutions simply, and uncover customer needs to tailor personalised recommendations.

Join a supportive team with flexible rosters, wellbeing resources, and exclusive benefits as you help customers navigate technology with confidence and leave with a great experience.

Qualifications

• Customer service mindset with focus on genuine care for customers.
• Ability to explain tech clearly and guide customers to solutions.
• Strong listening skills and ability to turn challenges into practical outcomes.
• Calm under pressure with empathy and respect in tricky inquiries.
• Collaborative mindset to support teammates and create a customer-first environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Customer service

Tech literacy

Empathy & communication

Problem solving

Team collaboration

Job description

Optus is seeking a Casual Retail Service Consultant in Hurstville to act as the face of our brand, delivering exceptional customer experiences with optimism and genuine care. You will explore our tech product range, explain solutions simply, and uncover customer needs to tailor personalised recommendations.

Join a supportive team with flexible rosters, wellbeing resources, and exclusive benefits as you help customers navigate technology with confidence and leave with a great experience.