Casual Retail: Customer Service & Tech Sales Pro

Telstra; Sydney; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

30% Telstra service discount

16 weeks paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

4 weeks additional leave

LinkedIn Learning access

Future Ready program

Flexible working hours

Performance rewards

Inclusive culture

Job summary

Telstra Retail Casual Customer Service & Sales Consultant MT DRUITT is a casual, in-store role focused on helping customers with product selection, service activation and troubleshooting, while upholding Telstra's retail standards.

You’ll be part of a large Aussie brand that values customer outcomes, continuous learning and team collaboration. Enjoy flexibility in hours and the chance to contribute to store performance and community connection.

Qualifications

• Excellent communication skills across in-store and phone interactions.
• Ability to tailor solutions to individual customer needs.
• Proven motivation to achieve and exceed sales targets and KPIs.
• Willingness to learn and adapt to new Telstra products and services.
• Positive attitude and ability to stay calm in busy environments.
• Previous customer-facing experience is a plus, training provided.

Responsibilities

• Deliver exceptional customer experiences by helping customers find products and services.
• Be the go-to tech expert, providing informed guidance on devices and services.
• Achieve and exceed sales targets and KPIs through consultative selling.
• Collaborate with team to maintain a welcoming, productive store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra Retail Casual Customer Service & Sales Consultant MT DRUITT is a casual, in-store role focused on helping customers with product selection, service activation and troubleshooting, while upholding Telstra's retail standards.

You’ll be part of a large Aussie brand that values customer outcomes, continuous learning and team collaboration. Enjoy flexibility in hours and the chance to contribute to store performance and community connection.