Casual Retail Customer Service

Pack & Send; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

Pack & Send Preston is seeking a versatile Retail Customer Service & Freight Co-ordinator to join our team in Preston, VIC. You will manage end-to-end shipping, assist customers, and ensure accurate pricing and tracking of consignments.

The role requires strong communication, good computer skills, and the ability to prioritise in a fast-paced environment. On-site, with morning/afternoon shifts and potential on-call duties.

Qualifications

• Minimum 3 years of experience in a retail or customer service environment.
• Secondary School or Cert IV in Retail/Business (or equivalent).
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise in a fast-paced setting.

Responsibilities

• Accurately weighing, measuring, and consigning packages to ensure correct pricing and safe transport.
• Utilising professional packaging techniques to secure consignments.
• Handling over-the-counter sales, telephone inquiries, and online estimate requests with a focus on customer satisfaction.
• Tracking and tracing consignments and providing delivery confirmations to clients.
• Managing administrative tasks and maintaining store equipment to ensure smooth daily operations.
• Building and maintaining relationships with suppliers and delivery drivers.

Skills

Verbal communication

Written communication

Organisational skills

Customer service

Time management

Education

Secondary School or Cert IV in Retail/Business

Tools

Microsoft Office

Job description

100 Miller St, Preston VIC 3072, Australia

Casual

Casual Retail Customer Service & Freight Co-ordinator

About the Role

Pack & Send Preston is looking for a versatile and motivated Retail Customer Service & Freight Co-ordinator to join our dynamic team in Preston, VIC. This role is ideal for a proactive individual who can balance high-quality customer service with the technical aspects of freight logistics. You will be responsible for managing the end-to-end shipping process, from initial sales inquiries to professional packaging and consignment tracking.

About the Company

Pack & Send is Australia's leading parcel courier and freight delivery reseller. At Pack & Send Preston, we embrace a "No Limits" culture, focusing on innovation and exceptional service delivery. We provide a supportive environment with comprehensive e-learning programs to help you succeed and grow within the business.

Key Responsibilities

• Accurately weighing, measuring, and consigning packages to ensure correct pricing and safe transport.
• Utilising professional packaging techniques to secure consignments and minimise potential warranty claims.
• Handling over-the-counter sales, telephone inquiries, and online estimate requests with a focus on customer satisfaction.
• Tracking and tracing consignments and providing timely delivery confirmations to clients.
• Managing administrative tasks and maintaining store equipment to ensure smooth daily operations.
• Building and maintaining strong professional relationships with suppliers and delivery drivers.

Requirements

• Minimum of 3 years of demonstrated experience in a retail or customer service environment.
• Completion of Secondary School or a Cert IV in Retail/Business (or equivalent).
• Intermediate computer literacy, including proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to prioritise tasks in a fast-paced setting.
• A self-motivated, energetic, and punctual approach to work.
• Ability to reliably commute to Preston, VIC 3072.
• Work Type: Full-time.
• Shifts: Morning and afternoon shifts, Monday to Friday, with on-call availability as required.
• Training: Access to e-learning courses and professional development webinars.
• Location: In‑person at our Preston retail service centre.