Casual PS&A Administration Support

The Royal Victorian Eye and Ear Hospital; Melbourne; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Salary packaging

Subsidised car parking

5 weeks annual leave

Monthly ADOs for full-time employees

Job summary

The Royal Victorian Eye and Ear Hospital in East Melbourne is seeking a friendly and highly organised casual administration professional to support our Specialist Clinics. You will handle referrals, waitlists, appointments and enquiries while delivering frontline administrative support across outpatient areas.

This fast-paced healthcare environment rewards attention to detail and a customer-focused approach.

Qualifications

• Strong data entry and computer literacy.
• Excellent communication and customer-focused approach.
• Ability to work in multidisciplinary teams.
• Commitment to quality, accuracy and continuous improvement.
• Initiative and detail-oriented.

Responsibilities

• Manage referrals, waitlists, appointments and enquiries for Specialist Clinics.
• Provide frontline administrative support across outpatient clinic areas.
• Deliver exceptional patient experience through efficient service delivery.

Job description

Royal Victorian Eye and Ear Hospital – East Melbourne VIC

About the Role

Join the Patient Services and Access (PS&A) team at the Royal Victorian Eye and Ear Hospital in this casual administration role supporting our Specialist Clinics. You will play a key part in delivering an exceptional patient experience by managing referrals, waitlists, appointments, and enquiries while providing frontline administrative support across outpatient clinic areas. This role is ideal for someone who is customer-focused, highly organised, and enjoys working in a fast-paced healthcare environment.

About You

You are an enthusiastic and adaptable administration professional with strong customer service skills and excellent attention to detail. You will bring:

• Well-developed computer literacy and data entry skills.
• Excellent communication skills and a customer-focused approach.
• The ability to work effectively within multidisciplinary teams.
• A commitment to quality, accuracy, and continuous improvement.
• Initiative, enthusiasm, and strong attention to detail.

Previous experience in reception, switchboard, healthcare administration, or patient-facing roles will be highly regarded. Experience with Victorian public hospitals, PiMS or Cerner patient management systems is advantageous.

• Centrally located, close to public transport and a short walk to the CBD
• Friendly culture
• Salary packaging and subsidised car parking
• 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
• The Eye and Ear is an equal opportunity employer.

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is Australia's only specialist eye, ear, nose and throat hospital and has been providing care for the senses for more than 160 years. The hospital operates over 90 outpatient clinics and provides a 24-hour emergency eye, ear, nose and throat service, delivering care to thousands of Victorians each year.

All appointments are subject to a satisfactory Police Record Check, a Working with Children Check (if applicable) and evidence of vaccination status.