Casual NSW Logistics Customer Service Pro

Allied Express; Canterbury-Bankstown; On-site; AUD 30,000 - 41,000; Part time

Job summary

Allied Express is seeking a motivated NSW Customer Service Representative to join our Bankstown team in a casual role. You will be the first point of contact for customers via phone and digital channels, delivering friendly, accurate information and timely updates.

In this fast-paced environment you will manage inquiries, provide delivery status and proof of delivery, and support freight investigations to resolve issues.

Qualifications

• Experience in a contact centre and/or office-based customer service environment.
• Strong verbal and written communication skills in English.
• Ability to multitask with a high level of attention to detail.

Responsibilities

• Respond to inbound calls and tickets in a professional, efficient and timely manner.
• Provide tracking updates and delivery status information, including proof of delivery.
• Manage and resolve customer enquiries relating to exceptions (e.g. delays, missed delivery, damages).
• Oversee freight investigations until fully resolved to customer satisfaction and within targets.
• Liaise with drivers, depots and agents to obtain accurate information and provide delivery instructions.
• Enter and maintain accurate updates in relevant systems for transparency to stakeholders.
• Achieve KPIs and service level agreements.
• Follow and comply with company policies and procedures.
• Escalate complex cases through proper channels when required.
• Contribute positively to team culture and environment.

Skills

Customer service

Communication

Multitasking

Teamwork

Resilience

Job description

Allied Express is seeking a motivated NSW Customer Service Representative to join our Bankstown team in a casual role. You will be the first point of contact for customers via phone and digital channels, delivering friendly, accurate information and timely updates.

In this fast-paced environment you will manage inquiries, provide delivery status and proof of delivery, and support freight investigations to resolve issues.