Casual Fundraising Telemarketer – Donor Growth

LifeFlight Australia; Gold Coast City; On-site; AUD 44,000 - 63,000; Part time

Job summary

LifeFlight Australia is seeking a Casual Customer Experience Telemarketing Officer to support fundraising efforts across Queensland. The role is based at the Robina office and reports to the Customer Experience Team Leader, offering a competitive hourly rate of $38.75.

The position involves outbound calling, donor acquisition, lotteries and donor retention activities within a supportive team environment. You will need prior sales or telemarketing experience, strong communication skills and a

Qualifications

• Previous experience in a sales role, preferably telemarketing.
• Experience supporting a charity or not-for-profit is desirable.
• Strong written and verbal communication skills.
• Professional and friendly telephone manner.
• Confidence in handling objections.
• Solid computer skills with multiple systems.
• Passion for delivering exceptional customer service.
• Motivated with a daily drive to perform.
• Resilience and a positive approach to challenges.
• Enjoy working in a team environment.

Responsibilities

• Conduct outbound calls to new and existing LifeFlight supporters.
• Utilise proven sales frameworks to deliver outcomes for campaigns.
• Provide a supporter-focused experience to help achieve campaign goals.
• Accurately capture supporter information using an outbound dialler and online portals.

Skills

Sales experience

Telemarketing

Customer service

Written communication

Verbal communication

Telephone manner

Team player

Resilience

Job description

LifeFlight Australia is seeking a Casual Customer Experience Telemarketing Officer to support fundraising efforts across Queensland. The role is based at the Robina office and reports to the Customer Experience Team Leader, offering a competitive hourly rate of $38.75.

The position involves outbound calling, donor acquisition, lotteries and donor retention activities within a supportive team environment. You will need prior sales or telemarketing experience, strong communication skills and a