Casual E-commerce Support & Order Packing - Growth

Hurly Burly

City Of Stirling

On-site

AUD 34,000 - 44,000

Part time

5 days ago

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Benefits offered by this job

Staff discounts

Ongoing training

Growth opportunities

Job summary

Hurly Burly in Perth CBD is hiring an enthusiastic E-commerce Customer Service & Order Packer to join our fun, fast-paced team. You will assist online and in-store customers, pack orders, label items, and provide product knowledge with a friendly, can-do attitude.

Knowledge of pop culture, cosplays, and movies helps; Shopify and Australia Post experience are desirable. The role offers casual shifts with potential to move to part-time/full-time as the store and warehouse grow, plus generous staff

Qualifications

Previous fashion retail experience is required.
Online customer service experience is desirable.
Knowledge of Pop-Culture such as Movies, Cosplay, Anime.
Experience using Shopify and Australia Post is desirable.
Ability to work 4–5 days a week including Saturdays.
Packing and labelling individual orders.
Excellent verbal and written communication skills.

Responsibilities

Provide customer service via email and online chat.
Respond to customers across Email, Facebook, Instagram and LiveChat.
Prepare and check orders for dispatch.
Educate customers on products to help them pick the right item.
Maintain energy and a positive, can-do attitude in a fast-paced environment.
Process exchanges and returns per company policy.
Be willing to work in both Perth CBD store and Balcatta Warehouse; owning a car is desirable.
Ongoing training and opportunities for growth.