Rental Counter Associate — Casual (Mackay Airport)

Avis Budget Group; Mackay Regional; On-site; AUD 48,000 - 68,000; Full time

Benefits offered by this job

Competitive hourly rate

Bonuses and loadings

Wellbeing program

Employee discounts

24/7 EAP

Comprehensive training

Job summary

Avis Budget Group is hiring at Mackay Airport for a casual customer service role. You will be the face of the brand, handling bookings and inquiries at the rental counter, with full training provided. The position offers a rotating roster and opportunities for bonuses within a global mobility solutions company.

Join a team focused on delivering exceptional service and growth in a dynamic environment, supported by a well-established global leader in transportation solutions.

Qualifications

• Must have full and valid Australian driver’s licence.
• Able to work a rotating roster including weekends, evenings, public holidays.
• Experience in customer service, retail, hospitality, or sales is a plus.
• Capable of thriving in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Greet customers at the rental counter and understand their car rental needs.
• Explain ABG add-ons and services to recommend suitable options.
• Communicate rental procedures and guidelines clearly.
• Complete rental bookings accurately and efficiently.
• Answer customer questions and inquiries.

Skills

Australian driver’s licence

Rotating roster

Customer service

Fast-paced environment

Computer systems for bookings

Attention to detail

Procedures adherence

Job description

Avis Budget Group is hiring at Mackay Airport for a casual customer service role. You will be the face of the brand, handling bookings and inquiries at the rental counter, with full training provided. The position offers a rotating roster and opportunities for bonuses within a global mobility solutions company.

Join a team focused on delivering exceptional service and growth in a dynamic environment, supported by a well-established global leader in transportation solutions.