Casual Customer Service Agent

NEXTDC; Perth; On-site; AUD 21,000 - 34,000; Part time

Job summary

NEXTDC is seeking a Customer Service Agent to be the first point of contact for customers and visitors at our Perth facilities. This casual role offers 15–25 hours per week, with potential to work at Malaga and New Castle St sites.

You will greet visitors, coordinate deliveries, answer inquiries via phone, email and ticketing system, and support events and inductions. Ideal candidates have excellent customer service, strong communication, and a proactive, organized approach, with solid MS Office

Qualifications

• Excellent customer service skills, both over the phone and in person.
• Strong interpersonal and communication skills, written and verbal.
• Well-presented, professional and efficient demeanor.
• High attention to detail and accuracy.

Responsibilities

• Greet visitors to the facility in a timely, courteous, and professional manner.
• Coordinate deliveries and logistics, acting as concierge for the facility.
• Take telephone calls from internal and external customers.
• Conduct site inductions with visitors in coordination with Facilities team.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Multitasking

Proactive

MS Office

Attention to detail

Job description

As our Customer Service Agent, you will provide professional and efficient first points of contact for our customers and visitors within our facilities.

Being a member of our Customer Service team, you'll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you'll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.

We have an opportunity for experienced customer centric individuals to join us on a Casual basis, offering between 15-25 hours per week, from Monday to Friday, or as agreed with the potential to work at our sites in Perth (Malaga and New Castle St).

To be successful in this role you'll have:

Customer Focus

• Greet all visitors to facility in a timely, courteous, and professional manner.
• Work with internal teams around the country to deliver a seamless customer experience.
• Provide accurate advice and guidance on customer service requests and incidents.

Concierge

• Take telephone calls to facility from both internal and external customers.
• Assist with coordination of customer and company events and activities at facility.
• Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
• Conduct audits of critical facility stock and replenish levels as required on:

Support

• Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
• Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
• Provide first level resolution where possible or elevate requests and incident to the appropriate resolver group.
• Responsible for approving, accepting, and securely storing customer deliveries.

Your proven commercial experience will see you bringing:

• Excellent customer service skills, both over-the-phone and face-to-face
• Highly developed interpersonal skills and communication skills, both written and verbal
• Well presented with a professional and efficient manner
• Strong time management skills with the ability to multitask
• Ability to work independently; be proactive, organised, and diligent
• Well-developed computer skills including MS Office Suite skills
• High attention to detail and accuracy, methodical, and task oriented

Must be an Australian Citizen

Be part of a fast-growing, future-focused technology company

Play a key role in supporting AI and digital infrastructure in Australia

Thrive in a collaborative, inclusive, and values-driven culture

Access career development and progression opportunities as we expand

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.