Customer Service Officer

The Y Victoria; City of Melbourne; On-site; AUD 54,000 - 57,000; Full time

Benefits offered by this job

Flexible scheduling

Career development

Free gym access across the state

Free access to Virtual Y

Savings on health insurance

Job summary

The Y Victoria is seeking a Customer Service Officer at Kensington Community Aquatic and Recreation Centre (KCARC) to greet members and respond to enquiries via email, phone or in-person. You will perform essential administrative tasks while delivering outstanding customer experiences.

Responsibilities include creating sales solutions for memberships and programs, conducting tours, following up with customers, promoting services, and handling payments.

Qualifications

• Experience in customer-facing roles is preferred.
• CPR and First Aid certifications are required.
• Desire to help and assist others in a community setting.

Responsibilities

• Provide customers with sales solutions for memberships and programs.
• Conduct centre tours for prospective members.
• Follow up with customers and members as required.
• Promote available programs and services.
• Accurately receipt, process and balance customer payments.
• Handle important administrative tasks and account support.

Skills

Customer service

Enquiries handling

Sales knowledge

Education

HLTAID009 Provide Cardiopulmonary Resuscitation

HLTAID011 Provide First Aid

Job description

Our Vision is a better tomorrow where all people can belong.

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the Centre

Kensington Community Aquatic and Recreation Centre (KCARC) is a vibrant, family-friendly facility that plays an important role in supporting the health and wellbeing of the local community. Open year-round, the centre features a 25-metre indoor pool, a purpose-built Learn to Swim pool, a fully equipped gym, a dedicated reformer pilates studio and three multi-purpose courts, creating opportunities for people of all ages and abilities to be active.

About the role

As a Customer Service Officer at Kensington Community Aquatic and Recreation Centre (KCARC) you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:

• Provide customers with sales solutions when enquiring about memberships and programs
• Conduct centre tours with prospective members
• Follow up customers and members as required
• Promote available programs and services
• Accurately receipt, process and balance customer payments
• Important administrative tasks and account support

This is a full time position and the hourly rate is $27.97 per hour + Superannuation + Y Benefits.

About you

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Prior experience in a similar role is desirable, but not essential

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working and rostering arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state
• Free access to the Virtual Y – online health and wellness
• Savings on health insurance, discounted cinema tickets & access to workplace banking benefits.

Commitment to Child and Young People Safety

YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.