Customer Champions — 3-Month Store Roles

Officeworks; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Incentive scheme

Career growth opportunities

Luxury retail environment

Job summary

Cartier in Sydney is seeking an experienced Sales Associate to join our boutique. You will embody the Maison's values, deliver personalized service, and guide clients through the journey from interest to purchase, while sharing the craftsmanship behind each creation.

As part of a dynamic, inclusive team, you will develop client relationships, manage a boutique portfolio, and participate in exclusive events.

Qualifications

• Excellent client service and sales execution.
• Ability to build lasting client relationships.
• Fluent English; second language advantageous.
• Strong time management and multitasking in a luxury retail setting.
• Willingness to participate in events and activations.

Responsibilities

• Deliver exceptional client experiences aligned with Cartier standards.
• Meet and exceed boutique sales objectives through consultative selling.
• Develop client profiles and schedule appointments to grow clientele.
• Maintain boutique presentation and stock accuracy.
• Represent Cartier at client events and activations.

Skills

Selling skills

Clienteling

CRM proficiency

Communication

Fluent English

Tools

CRM software

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Be a part of our Team!

Immerse yourself in the world of Cartier, where heritage and innovation come together to create unforgettable experiences.

With a growing presence in Sydney, we are looking for experienced Sales Associates to join us.

As a Sales Associate, you will be an ambassador of our Maison, embodying our values and delivering exceptional service to every client.

If you have a passion for exceptional customer service, creating memorable moments and enjoy working in a dynamic and inclusive team, we welcome you.

HOW WILL YOU MAKE AN IMPACT?

As a Sales Associate, you will create meaningful connections with clients, guiding them through their journey and sharing the unique craftsmanship behind each creation. You will play a pivotal role in achieving boutique goals by providing personalized advice, cultivating client relationships, and ensuring every interaction reflects the excellence of Cartier.

Your responsibilities will include:

1. SALES ACHIEVEMENTS

• Deliver exceptional client experiences in line with Cartier’s service excellence standards.
• Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge.
• Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.

2. CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

• Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison.
• Strategically grow and manage your client portfolio to maximize engagement and sales potential.
• Execute targeted CRM actions to strengthen client connections and drive repeat business.
• Represent Cartier as a true Ambassador during client events and exclusive activations.

3. DAILY BOUTIQUE OPERATIONS

Operational Excellence

• Uphold the highest standards of operational compliance across all boutique procedures and policies.
• Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique.

One Team Culture

• Embody Cartier’s values and contribute to a collaborative, positive team spirit.
• Engage in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At Cartier, we believe passion and expertise are the sparks that create extraordinary success.

To truly thrive in this role, you’ll bring:

• Demonstrate strong selling skills and an innate sense of service excellence, creating memorable client experiences that foster loyalty.
• Communicate fluently in English and a second language is advantageous.
• Leverage your product knowledge and genuine curiosity to engage clients and share the story behind each Cartier creation.
• Excel at time management and multitasking in a dynamic environment, adapting seamlessly to shifting priorities while maintaining meticulous attention to detail.
• Embrace a positive, team-oriented mindset, contributing to a supportive and inspiring boutique culture.

HOW DO WE KEEP YOU SMILING?

• The opportunity to contribute to a world-class environment and play a vital role in delivering exceptional experiences to our discerning clientele.
• A supportive and collaborative team environment where your contributions are valued, and your professional growth is nurtured.
• A generous salary with a market leading incentive scheme
• This role will help build your knowledge and experience in all aspects of Luxury Retail
• Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

YOUR JOURNEY WITH US:

Step 1: Submit your application!
Step 2: If your profile aligns, after being shortlisted, you will receive a video call from our Talent Acquisition team to discuss the role and for us to get to know you.
Step 3: If you are successful through the initial interview, you will be invited to attend an interview with our Boutique Management team to assess your fit for the role. In return, we will also share insights on our team dynamics and our company culture.
Step 4:You will then have the opportunity to meet our Retail Area Manager & HR Manager who can share our overall vision and plans for the future.
Step 5: Join the Cartier Family! With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.

Ignite your passion for luxury and make a meaningful impact at Cartier –