Casual Banking Advisor — Customer Experience

NAB; Yeppoon; On-site; AUD 48,000 - 56,000; Full time

Job summary

NAB Yeppoon is seeking a Branch Customer Advisor to be the first point of contact for customers and to deliver a tailored banking experience in a local community setting.

You will identify suitable products, assist with account openings and lending transactions, and showcase Smarter Banking options to ensure simple, secure banking. A customer‑centric mindset and teamwork are essential as you contribute to a fair, inclusive workplace.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• Team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer-centric thinking with an appreciation for inclusion and diversity of NAB’s customers.

Responsibilities

• Support NAB’s Yeppoon branch and surrounding branches as the first point of contact for customers.
• Identify the most suitable products and services for customers: account opening, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Inclusion

Job description

NAB Yeppoon is seeking a Branch Customer Advisor to be the first point of contact for customers and to deliver a tailored banking experience in a local community setting.

You will identify suitable products, assist with account openings and lending transactions, and showcase Smarter Banking options to ensure simple, secure banking. A customer‑centric mindset and teamwork are essential as you contribute to a fair, inclusive workplace.