Casual Customer Advisor - Yeppoon, QLD

NAB; Yeppoon; On-site; AUD 48,000 - 56,000; Full time

Job summary

NAB Yeppoon is seeking a Branch Customer Advisor to be the first point of contact for customers and to deliver a tailored banking experience in a local community setting.

You will identify suitable products, assist with account openings and lending transactions, and showcase Smarter Banking options to ensure simple, secure banking. A customer‑centric mindset and teamwork are essential as you contribute to a fair, inclusive workplace.

Qualifications

• Passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• Team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer-centric thinking with an appreciation for inclusion and diversity of NAB’s customers.

Responsibilities

• Support NAB’s Yeppoon branch and surrounding branches as the first point of contact for customers.
• Identify the most suitable products and services for customers: account opening, unsecured lending and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer service

Team player

Attention to detail

Inclusion

Job description

Branch Customer Advisor – Banking – Yeppoon

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Yeppoon branch and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours:

Join our team in a casual setting with the following hours on offer. Candidates must be available to work Monday to Friday, but only when required. The first 4 weeks of the role will require full time availability Monday to Friday for training and onboarding.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Unsolicited CVs from agencies will not be accepted.