Caseload Contract Officer Mylestones Employment

CPL - Choice, Passion, Life; Gladstone Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Career growth opportunities

Supportive team

Job summary

Mylestones in Gladstone is seeking a dedicated Employment Services Officer to support people with disabilities in finding open employment. You will liaise with ESA staff, manage a caseload, and ensure IEA eligibility and documentation are up to date.

This permanent, full-time role offers competitive pay with salary packaging up to $15,900 per year and a supportive, customer-focused team. If you are passionate about social impact and building confidence through meaningful work, apply today.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Great listening and respectful communication abilities.
• Blue Card & NDIS Worker Screening Check (we can help you get these).
• Driver’s licence and/or reliable transport.

Responsibilities

• Liaise with employment services staff to achieve outcomes for a caseload of individual clients in open employment.
• Ensure all relevant client documentation requirements for IEA eligibility are completed.
• Maintain knowledge of current IEA guidelines and procedures.
• Ensure all relevant claims evidence is completed and submitted when available.
• Ensure files and records are up to date and accurately maintained.
• Collaborate with Client Coordinator, Support Officer, and clients to keep job/work plans current.

Skills

Communication skills

Customer service

Active listening

Reliable transport

Job description

• Permanent, full-time role, based in Gladstone.
• Competitive Salary + Salary Packaging up to $15,900 tax-free!
• Help us make a difference in people’s lives every day!

If you are passionate about social impact and love working with people, we want to hear from you.

At Mylestones, your work can help change the direction of someone's life. By connecting people with disability to the right employment opportunities, you’ll help them build confidence, independence and a stronger sense of belonging.

What would I be doing?

Liaise with employment services staff as directed by the ESA Manager to achieve appropriate outcomes for a caseload of individual clients in open employment.

• Ensure all relevant client documentation requirements for IEA eligibility has been completed.

Maintain knowledge of current IEA guidelines and procedures.

Ensure all relevant claims evidence is completed and submitted for when claim is available.

Ensure files and records are up to date, accurate and maintained. Complete all relevant documentation as required.

In collaboration with Client Coordinator, Support Officer, and clients, ensure job plans and work plans are current.

Why work with Mylestones?

Award conditions and hourly rates that reflect experience.

Great opportunities for career growth and development.

Salary packaging up to $15,900 per year (for full-time & part-time employees).

Work as part of a supportive and person-centred team

What you’ll need

A passion for people and a focus on great customer service

A commitment to working together to deliver great outcomes

Great listening and respectful communication skills

Blue Card & NDIS Worker Screening Check (we can help you get these)

Driver’s licence and/or reliable transport

About Mylestones

Mylestones has been opening doors and empowering individuals with disabilities to find meaningful employment opportunities for over 40 years.

We are seeking someone driven and results-oriented to join our dynamic team and work in Gladstone and surrounding areas. If you are looking to make a difference in the lives of people by supporting them to enjoy and build fulfilling careers,

Inclusive Employer

At Mylestones, you are welcome here. Inclusion is part of how we work every day. We are intentional in building a workplace that reflects the diverse communities we support every day. Visit our careers page to learn more.

Community Services & Development Employment Services