Team Leader

The Salvation Army; Gosford; On-site; AUD 95,000 - 110,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax-adv

Paid parental leave

Employee assistance program

Job summary

The Salvation Army seeks a values-driven AOD Team Leader to support day-to-day operations and lead participant-led, recovery-focused services at a 40-bed residential facility on the NSW Central Coast.

You will provide guidance to the team and ensure high-quality case management, assessment, referral and education are delivered in line with TSA guidelines.

This full-time role reports to the Service Manager and offers SCHADS Level 6 salary in accordance with the award.

Qualifications

• 3+ years' management experience in AOD, community services, health or related sectors.
• Experience working with criminal justice clients.
• Proven ability to lead teams and improve service delivery.
• Willingness to undergo a National Police Check.

Responsibilities

• Report to service manager on service performance with the aim of growing the existing service and client base.
• Manage day to day operations, roll out of program changes and service/staff performance.
• Support the efficient day to day service delivery through education, interventions, group work, assessment, referral and case work within a recovery orientated and person led service environment.
• Monitor the performance of and provide support to direct reports to deliver quality, efficient and effective services.
• Build strong referral pathways with internal and external stakeholders, resulting in beneficial outcomes for participants.

Skills

Leadership

Team management

De-escalation

Problem solving

Stakeholder engagement

Education

Relevant degree or Diploma in AOD/Community Services/Case Management

4 AOD Skill Set units

Job description

The Salvation Army is one of Australia's largest providers of alcohol and other drug services. We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling and withdrawal management services).

About the role

We are seeking a values-driven AOD Team Leader to support the day-to-day operations and lead the delivery of participant-led, recovery-focused services. You will provide guidance to the team and ensure high-quality case management, assessment, referral, education and support are delivered in line with TSA guidelines.

Located in Fountaindale on the NSW Central Coast, this full-time, permanent role is based within a 40-bed residential AOD facility and reports to the Service Manager.

Salary: In accordance with SCHADS Award Level 6.

How you will make an impact

• Report to service manager on service performance with the aim of growing the existing service and client base
• Manage day to day operations, roll out of program changes and service/staff performance
• Support the efficient day to day service delivery through education, interventions, group work, assessment, referral and case work within a recovery orientated and person led service environment
• Monitor the performance of and provide support to direct reports to deliver quality, efficient and effective services
• Build strong referral pathways with internal and external stakeholders, resulting in beneficial outcomes for participants

What you will bring

• Relevant degree or Diploma in AOD, Community Services, Case Management or a related discipline.
• Completion of 4 AOD Skill Set units, or willingness to complete them.
• 3+ years' management experience in AOD, community services, health or related sectors.
• Experience working with criminal justice clients and understanding of the criminal justice system.
• Proven ability to lead teams, build capability and improve service delivery.
• Experience supporting people impacted by AOD, gambling and mental health challenges.
• Experience working with diverse cultural, linguistic and religious backgrounds.
• Strong de-escalation and problem-solving skills when managing challenging or unpredictable situations.
• Willingness to undergo a National Police Check.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.