Case Worker

Kyabra Community Association; Mackay Regional; On-site; AUD 92,000 - 99,000; Full time

Benefits offered by this job

Salary packaging benefits

4 weeks annual leave

Gifted leave around holidays

Employee Assistance Program

Flexible working hours

Work-from-home arrangements

Professional development opportunities

Job summary

Kyabra Community Association in Brisbane's south-east (Runcorn) is seeking a Case Worker to deliver integrated case management and coordinate supports for people facing complex circumstances. You will help clients identify goals, navigate housing and disability services, and connect them with appropriate community resources.

The role requires a tertiary qualification in human services or social work, strong communication, and the ability to work independently or with teams in a strengths-based

Qualifications

• Tertiary qualification (bachelor's degree or higher) in Human Services, Social Work, and/or another relevant field.
• Experience in the community service sector in intake and assessment, case management, disability support, housing support services, child protection, etc.
• Understanding of the principles of social justice and ability to work in ways that focus on people’s strengths.
• Strong communication, interpersonal and organisational skills, including the ability to work autonomously or in a team.

Responsibilities

• Provide case management support to and coordinate services for individuals and families with complex needs.
• Ensure relevant legislation is understood and applied (e.g., Disability Services and Inclusion Act 2023, tenancy acts).
• Develop and maintain client-centred supports and advocate for housing and disability outcomes.
• Collaborate with internal teams to ensure appropriate access to services.

Skills

Intake and assessment

Case management

Disability support

Housing support services

Child protection

Education

Bachelor's degree or higher in Human Services / Social Work

Job description

Job Description

Reports to: Manager, Case Management and Coordination

Department: Case Management and Coordination

Location: Runcorn QLD

Employment Type: Fixed-Term (until 30 June 2027) Full-Time (76h 00m per fortnight) part-time applicants will be considered

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 4 ($46.70 to $50.25 per hour)

POSITION SUMMARY

At Kyabra, our service teams use a strengths-based approach while working alongside people in our community to support them as they navigate the circumstances and systems that significantly impact their lives while helping them identify and achieve their personal goals.

The Case Management and Coordination (CMC) team is responsible for providing case management support to, and coordinating services for, community members requiring support with complex issues. The team operates on an integrated model that supports community members seeking assistance across any of the following areas:

• Disability Support Services (as a registered NDIS Provider for Support Coordination and Specialty Disability Accommodation)
• Housing Support Services
• Foster and Kinship Care Support Services

The Case Worker will ensure that the most appropriate and effective support services are provided to a range of individuals and families through case work that supports their aspirations and promotes meaningful change in their lives. Due to current organisational needs, the successful candidate will be expected provide both Disability Support Services (via the provision of Support Coordination to NDIS participants) and Housing Support Services to a caseload of community members.

Hours of Work

Applicants with the capacity to work full-time hours (76h 00m per fortnight) are preferred, however, applicants with part-time availability will be considered. Part-time applicants must be available to work a minimum of 60h 48m per fortnight.

KEY SELECTION CRITERIA

Qualifications & Training

• Tertiary qualification (bachelor's degree or higher) in Human Services, Social Work, and/or another relevant field.

Skills, Knowledge & Experience

• Demonstrated experience working in the community service sector in one or more of the following areas: intake and assessment, case management, disability support, housing support services, child protection etc.
• Demonstrated understanding of the Disability Services and Inclusion Act (2023), Residential Tenancies and Rooming Accommodation Act (2008), and other relevant human services legislation.
• Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people’s strengths.
• Strong communication, interpersonal and organisational skills, including an ability to work autonomously or as part of a team, and adapt to various circumstances as necessary to support the organisation and/or community members.

History Checks & Clearances

• Blue Card (Working with Children Check, Queensland)
• NDIS Worker Screening
• LCS2 (Personal and Criminal History Check)
• Driver’s license (Queensland).

Desirable

• Demonstrated experience in providing Support Coordination services to NDIS participants.
• Demonstrated understanding of the issues/barriers facing people who are homeless or at risk of homelessness, living with a disability and/or navigating child protection systems (foster and kinship care), including ways to resolve or improve these issues.
• Knowledge of client management systems and the ability to rapidly learn new ones such as SRS, QHIP and/or other systems/databases.
• Existing community connections and referral networks, or the ability to rapidly acquire them.

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to building hope in individual, family and community lives using a strengths-based approach. Established in 1976 as a Sunnybank Family Support, Kyabra has continued to provide support and training to thousands of individuals, families and community groups in Southeast Queensland. To learn more, visit our website.

Kyabra is an inclusive workplace and equal opportunity employer where human rights are respected. At Kyabra, you will be given the opportunity to join a progressive organisation and be part of a cohesive, dynamic team that pursues best practice within a socially just, strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds, abilities, genders and sexual orientations are welcomed and supported.

Why work for Kyabra?

At Kyabra, employees can access:

• Salary packaging benefits (up to $15,900 per annum) that increase your take-home pay,
• Four (4) weeks of annual leave with the ability to purchase more,
• Three (3) days of gifted leave between Christmas and the New Year period,
• An Employee Assistance Program (EAP) with flexible support options,
• Flexible working hours and work-from-home arrangements, and
• A range of practice and professional development opportunities.

Access to the above may be dependent upon employment type and/or the successful completion of a probationary period.

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) or .

Applications close COB (4:30 pm) Monday 19 October 2026.