Case Officer, Training Support

The Royal Australasian College of Physicians; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Paid parental leave

Paid annual leave

Free annual flu vaccinations

Professional development

Employee Assistance Program

Corporate discounts

Job summary

The Royal Australasian College of Physicians (RACP) is seeking a Case Officer to support trainees requiring additional assistance to progress through their training. You will work closely with trainees, supervisors and College stakeholders to provide tailored case management, advice and guidance to ensure timely support.

Key responsibilities include coordinating trainee support through the Training Support Pathway and examination support services, reviewing training information, advising on

Qualifications

• Strong analytical and problem‑solving skills to assess complex information.
• Excellent organisational skills with attention to detail.
• Strong written and verbal communication for reports and committees.
• Ability to collaborate with a range of stakeholders and interpret policies.

Responsibilities

• Coordinate trainee support through the Training Support Pathway and examination support services.
• Identify trainee support needs and develop tailored strategies with trainees and supervisors.
• Review training and assessment information to inform case management and progression.
• Provide advice on relevant policies, training requirements and support pathways.
• Manage complex cases and prepare evidence-based recommendations for committees.
• Collaborate with College stakeholders to ensure coordinated trainee support and continuous improvement.

Skills

Analytical thinking

Problem solving

Organisational skills

Written and verbal communication

Stakeholder collaboration

Policy interpretation

Independent working

Job description

About the RACPThe Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

Our ValuesAccountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

Why Join Us?As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit www.racp.edu.au/about/careers-at-racp.

Our 3-2-1 Hybrid Working Model

• 3 days from anywhere in Australia or Aotearoa New Zealand per week,
• 2 days from an RACP office location per week,
• 1 of the two days per week in office spent with your team.

Job Description

About the Role

The Case Officer plays a key role in supporting trainees who require additional assistance to progress through their training. Working closely with trainees, supervisors and College stakeholders, the role provides individualised case management, advice and guidance to ensure trainees receive appropriate and timely support.

Key accountabilities include:

• Coordinate trainee support through the Training Support Pathway, Return to Training pathway and examination support services.
• Identify trainee support needs, develop tailored strategies and monitor progress in collaboration with trainees and supervisors.
• Review and analyse training and assessment information to inform case management and progression recommendations.
• Provide advice on relevant policies, training requirements and support pathways.
• Manage complex cases and prepare evidence-based recommendations for College committees and panels.
• Collaborate with College stakeholders to ensure consistent and coordinated trainee support.
• Contribute to the continuous improvement of trainee support services and processes.

Desired Skills and Experience

About You

The successful candidate will have:

• Strong analytical and problem-solving skills, with the ability to assess complex information and make sound, evidence-based recommendations.
• Excellent organisational and administrative skills, with strong attention to detail and the ability to manage competing priorities.
• Strong written and verbal communication skills, including preparing reports, providing advice and presenting information to committees.
• Ability to build effective working relationships and collaborate with a range of stakeholders.
• Ability to interpret and apply policies and procedures, exercising sound judgement, discretion and procedural fairness.
• Ability to work independently and collaboratively, adapting to changing priorities, processes and requirements.

We encourage you to submit your application as soon as possible as will be shortlisting and interviewing as applications are received. Our ad may close earlier than the specified closing date should a suitable candidate be found.