Case Manager (NSP)

Life Without Barriers; Toowoomba Regional; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly Rostered Day Off

Flexible work arrangements including W

Job summary

Life Without Barriers Toowoomba is seeking a Case Manager – Next Step Plus to support young people transitioning from out-of-home care. You will manage a caseload, deliver outreach-based, strengths-focused case management, and help with housing, education, employment, health and independent living.

This is a six-month maximum-term parental leave replacement with no extension. Based in Toowoomba, you’ll travel within the service area, work autonomously and collaborate with a supportive team.

Qualifications

• Experience providing case management to young people with complex needs.
• Strong assessment, planning, engagement and advocacy skills.
• Ability to coordinate services and build effective stakeholder relationships.
• Excellent communication, documentation and organisational skills.
• Understanding of trauma-informed and strengths-based practice.

Responsibilities

• Develop goal-focused case plans tailored to each young person.
• Support access to housing, education, employment, health and wellbeing services.
• Build independent living skills and strengthen family, cultural and community connections.
• Advocate for young people and coordinate services for sustainable outcomes.
• Collaborate with Child Safety, community organisations and other stakeholders.

Skills

Case management

Trauma-informed practice

Advocacy skills

Communication

Driver Licence

Education

Relevant degree in Social Work or related field

Job description

Toowoomba | Full Time | Maximum Term – 6 Months

Help young people build life beyond care.

Every young person deserves the opportunity to thrive. As a Case Manager – Next Step Plus, you'll support young people transitioning from out-of-home care to develop the skills, confidence, and connections they need to live independently and achieve their goals.

Based in Toowoomba, you'll manage a caseload and deliver outreach-based, strengths-focused case management, helping young people navigate housing, education, employment, health, wellbeing and independent living.

This is a six-month maximum-term parental leave replacement with no possibility of extension. While the role has a fixed end date, other opportunities may become available within Life Without Barriers.

About the Role

You'll work with young people aged 15 and over who are preparing to leave out-of-home care, as well as young adults who have already exited care.

Through individualised case management, you'll help young people establish stability, build independence and strengthen their support networks. Key responsibilities include:

• Developing goal-focused case plans tailored to each young person's needs and aspirations.
• Supporting access to housing, education, employment, health and wellbeing services.
• Building independent living skills and strengthening family, cultural and community connections.
• Advocating for young people and coordinating services to achieve sustainable outcomes.
• Collaborating with Child Safety, community organisations and other stakeholders.

The role involves regular travel throughout the service area, with opportunities to work autonomously while collaborating with a supportive team.

Why Join Us?

• Monthly Rostered Day Off (optional)
• Flexible work arrangements, including work-from-home opportunities
• Pool vehicles and kilometre reimbursement for approved work travel
• Salary packaging to increase your take-home pay
• Learning and development opportunities
• The opportunity to contribute to meaningful outcomes for young people, with potential to explore other roles within Life Without Barriers as they arise

What You'll Bring

You'll be passionate about empowering young people and skilled at building trusting relationships. Ideally, you'll bring:

• A relevant degree in Social Work, Psychology, Human Services, Social Science or a related discipline, or equivalent experience.
• Experience providing case management to young people with complex needs.
• Strong assessment, planning, engagement and advocacy skills.
• The ability to coordinate services and build effective stakeholder relationships.
• Excellent communication, documentation and organisational skills.
• An understanding of trauma-informed and strengths-based practice.
• The ability to work autonomously, manage competing priorities and maintain accurate case records.
• A current unrestricted Queensland Driver Licence.

Experience supporting young people with a care experience will be highly regarded.

Successful Candidates Will Require

• National Criminal History Check
• Working with Children Check (Blue Card)
• Licensed Care Service Check (LCS)

Applications will be reviewed as they are received, and the vacancy may close earlier than the advertised closing date. The current closing date is midnight Thursday 29 October 2026.

About the Organisation

Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.