Cpsp Brokerage Coordinator

Live North West QLD; Mount Isa City; On-site; AUD 78,000 - 95,000; Full time

Benefits offered by this job

Salary packaging up to 15,900 AUD

Relocation assistance

Annual flight home after 12 months

5 weeks annual leave

Employee Assistance Program

Flexible working arrangements

Housing assistance

Job summary

North West Remote Health in Mount Isa, Australia, is seeking a compassionate CPSP Brokerage Coordinator to join our Wellbeing team. The role involves coordinating psychosocial supports, supporting participants through crises, and building strong ties with providers across remote communities in the North West and Lower Gulf regions.

You will travel regularly by road and small aircraft to remote communities, support recovery goals, manage brokerage budgets, and contribute to quality improvement.

Qualifications

• Experience in case management, support coordination, or participant-focused service delivery.
• Strong understanding of strengths-based, recovery-oriented practice and delivering quality outcomes.
• Excellent communication, relationship-building, and cultural capability with Aboriginal and Torres Strait Islander communities.
• Certificate IV in Mental Health, Community Services, or related field.
• Intermediate Microsoft Office skills and a current unrestricted Class C Driver Licence.
• Flexibility to travel regularly throughout North West and Lower Gulf Queensland, including by road and small aircraft.

Responsibilities

• Conduct strengths-based assessments and coordinate psychosocial supports aligned with individual recovery goals.
• Provide participant support during crises, monitor progress, and maintain accurate records and reporting.
• Build and maintain strong relationships with service providers, healthcare professionals, and community stakeholders.
• Manage brokerage budgets, ensure compliance with funding guidelines, and contribute to continuous quality improvement.
• Deliver education and training, and travel fortnightly to very remote communities to provide participant support and services.

Skills

Case management

Recovery-oriented practice

Communication

Cultural capability

MS Office

Driver Licence

Education

Certificate IV in Mental Health, Community Services, or related field

Job description

Job Description

What You'll Be Doing

In this rewarding role, you will:

• Conduct strengths-based assessments and coordinate psychosocial supports aligned with individual recovery goals.
• Provide participant support during crises, monitor progress, and maintain accurate records and reporting.
• Build and maintain strong relationships with service providers, healthcare professionals, and community stakeholders.
• Manage brokerage budgets, ensure compliance with funding guidelines, and contribute to continuous quality improvement.
• Deliver education and training, and travel fortnightly to very remote communities to provide participant support and services.

About the Employer

This full-time position is based in Mount Isa, with regular travel to remote communities across the North West and Lower Gulf regions. This is an excellent opportunity for someone who enjoys working with diverse communities while experiencing some of Queensland's most unique and rewarding locations.

NWRH is committed to child safety. All roles require pre-employment screening, including referee checks, a current Blue Card, Australian Federal Police check, and NDIS Worker Screening Check prior to commencement.

About the Candidate

We're looking for someone who is passionate about supporting others and enjoys working collaboratively across a diverse range of services and communities.

• Experience in case management, support coordination, or participant-focused service delivery.
• Strong understanding of strengths-based, recovery-oriented practice and delivering quality outcomes.
• Excellent communication, relationship-building, and cultural capability when working with Aboriginal and Torres Strait Islander communities.
• Certificate IV in Mental Health, Community Services, or a related field.
• Intermediate Microsoft Office skills and a current unrestricted Class C Driver Licence.
• Flexibility to travel regularly throughout North West and Lower Gulf Queensland, including by road and small aircraft.

Experience working within the mental health or not-for-profit sector will be highly regarded.

Work Environment

Permanent

Full time

REMOTE

Mount Isa | Full-Time | Competitive salary of $86, 147 + super

Help people live healthier, more independent lives.

North and West Remote Health is seeking a compassionate and proactive CPSP Brokerage Coordinator to join our Wellbeing team in Mount Isa. In this rewarding role, you'll support people experiencing psychosocial challenges by connecting them with the services and supports they need to achieve their recovery goals.

Why Join NWRH?

• Salary packaging of up to $15,900 per year to boost your take-home pay
• 12% employer superannuation contribution
• 5 weeks annual leave plus 17.5% leave loading
• 10 days paid Professional Development Leave and ongoing learning opportunities
• Paid parental and partner leave
• Flexible working arrangements to support work-life balance
• Employee Assistance Program (EAP) for you and your family
• External supervision and a supportive, innovative leadership team
• Relocation assistance and initial housing available
• $180 per fortnight rental subsidy (Mount Isa & Longreach only)
• Annual Flight Home after 12 months of service (Mount Isa & Longreach only)
• Your birthday off each year
• Recognition of Service with a $500 reward after two years
• Meaningful work that makes a genuine difference to individuals and communities