Case Manager

DCC Industry Group; Rockhampton Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual leave

Company laptop provided

Mobile phone provided

Career growth and progression

Employee Assistance Program

Job summary

Based in Rockhampton or Gladstone, the Case Manager at DCC Industry Group’s Youth and Communities division delivers comprehensive case management for children and young people in non-family based care. You will supervise House Managers, champion trauma-informed practice, and ensure compliance with HSQS and Child Safety licensing standards.

You will develop tailored plans, monitor progress, advocate for rights, and build strong partnerships with government, NGOs, and families to secure resources

Qualifications

• Hold a tertiary qualification in social work, human services, psychology or relevant field.
• Minimum of 2 years’ experience in Child Protection in Queensland, including out-of-home-care.
• Ability to effectively communicate at all levels, influence, engage, and build.
• Demonstrated support and direct staff to achieve desired outcomes for young people.
• Developed time management and organisational skills.
• Excellent communication both written and oral.

Responsibilities

• Develop, implement, and review tailored case management plans with children, young people, and care teams.
• Monitor progress and adjust plans to ensure positive outcomes.
• Support transition planning (e.g., adulthood, housing).
• Ensure all care is trauma-informed, therapeutic, and safe.
• Address risks promptly and uphold compliance with policies and legislation.
• Advocate for children’s rights and ensure access to needed resources and services.
• Provide supervision, mentorship, and guidance to House Managers.
• Foster a collaborative, inclusive, and psychologically safe team culture.
• Promote professional development, self-care, and staff well-being.
• Implement performance management and encourage alignment with organisational values and goals.
• Build strong relationships with external partners (government, NGOs, families).
• Communicate regularly to align goals and coordinate resources.
• Ensure the voices of children, young people, and staff are reflected in service planning and delivery.
• Maintain accurate case records and documentation.
• Use relevant systems to track and report on outcomes.
• Ensure administrative tasks are timely and meet policy and legislative standards.

Skills

Child protection

Stakeholder engagement

Leadership

Communication

Education

Tertiary qualification in social work or related field

Job description

Based in Rockhampton or Gladstone,the Case Manager in DCC Industry Group’s Youth and Communities division plays a pivotal role in delivering comprehensive case management and driving positive outcomes for children and young people in Non-Family Based Care. Reporting to the Senior Program Manager, you will have direct line management responsibility for House Managers and foster a trauma-informed, therapeutic environment that promotes the wellbeing and development of vulnerable children and young people in care. You will be responsible for achieving compliance with relevant regulations, including the Human Services Quality Standards (HSQS), Child Safety licensing requirements, particularly the Standards of Care under the Child Protection Act (1999) Qld.

Key responsibilities will include:

• Develop, implement, and review tailored case management plans with children, young people, and care teams.
• Monitor progress and adjust plans to ensure positive outcomes.
• Support transition planning (e.g., adulthood, housing).
• Ensure all care is trauma-informed, therapeutic, and safe.
• Address risks promptly and uphold compliance with policies and legislation.
• Advocate for children’s rights and ensure access to needed resources and services.
• Provide supervision, mentorship, and guidance to House Managers.
• Foster a collaborative, inclusive, and psychologically safe team culture.
• Promote professional development, self-care, and staff well-being.
• Implement performance management and encourage alignment with organisational values and goals.
• Build strong relationships with external partners (government, NGOs, families).
• Communicate regularly to align goals and coordinate resources.
• Ensure the voices of children, young people, and staff are reflected in service planning and delivery.
• Maintain accurate case records and documentation.
• Use relevant systems to track and report on outcomes.
• Ensure administrative tasks are timely and meet policy and legislative standards.

Qualifications/Requirements:

• Hold a tertiary qualification in social work, human services, psychology or relevant field - As per listed qualifications here: www.families.qld.gov.au/_media/documents/about-us/partners/licensing/minimum-qualification-standard-information-sheet.pdf
• Minimum of 2 years’ experience in Child Protection in Queensland, including out-of-home-care.
• Knowledge of or ability to rapidly acquire knowledge of Child Protection and out of home care.
• Ability to effectively communicate at all levels, influence, engage, and build.
• Demonstrated support and direct staff to achieve desired outcomes for young people
• Developed time management and organisational skills.
• Excellent communication both written and oral.
• Satisfactory LCS check or willing to obtain
• Satisfactory National Police check or able to obtain
• Working with Children Check (QLD Paid Blue card) or willing to obtain
• First Aid and CPR (desirable)

About Us:

At DCC Industry Group, we're committed to creating meaningful opportunities that empower individuals, strengthen families, and build thriving communities. As a proudly Indigenous-led organisation and NDIS-registered provider, we deliver person-centred services across Youth & Communities, Foster and Kinship Care, Workforce, Allied Health, and Disability Services.

Guided by our values of Respect, Justice, Equality, Humility and Courage, we work alongside individuals, families and communities to deliver culturally responsive, evidence-based support that creates lasting outcomes.

When you join DCC, you'll become part of a growing organisation where collaboration, innovation and genuine purpose come together to make a real difference in communities across Queensland.

What’s on Offer:

• 5 weeks annual leave
• No use of personal vehicle while at work
• Company laptop and mobile phone provided
• Career growth and progression
• Access to our Employee Assistance Program

We are proud to be an Indigenous-led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We have zero tolerance for discrimination and uphold the highest standards of child safeguarding in line with the Child Safe Organisations Act 2024 (Qld).

We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people