Family Support Practitioner

Kanda; Toowoomba Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Paid induction

Shadow shifts

On-Call support

Paid training

Wellness app access

Rewards hub

Job summary

Kanda is seeking a role focused on supporting children, young people and families. You will help parents build confidence, establish routines and connect with the right supports, working collaboratively with schools and community services.

The work includes listening to parents and guiding them through challenging days while maintaining professional boundaries. This role emphasizes a respectful, strengths-based approach, practical skill-building and ongoing engagement to improve outcomes for

Qualifications

• Genuine commitment to supporting children, young people and families.
• Strong communication and relationship-building skills with respectful, strengths-based approach.
• Ability to engage people using a respectful, strengths-based approach.

Responsibilities

• Support children, young people and families to achieve positive outcomes.
• Help families establish routines and connect with supports.
• Listen to parents and help them work through next steps.
• Collaborate with Child Safety, schools and community services to link practical supports.

Skills

Communication skills

Relationship-building

Professional boundaries

Clear listening

Strengths-based approach

Cultural sensitivity

Education

Australian Driver's Licence (P2)

Working with Children Blue Card

NDIS Worker Screening Check

First Aid & CPR certification

Certificate IV or Diploma in Community Services/Youth Work/Social Work

Job description

You’re supporting children, young people and families who each have their own experiences, strengths, challenges and goals.

One day might involve working alongside a parent to build confidence, develop practical parenting skills and recognise what they’re already doing well.

Another might involve helping a family establish routines, connect with the right supports or work through a challenging situation.
You could be listening to a parent having a difficult day, helping them work through what comes next or supporting a family through complex circumstances.

Sometimes, the biggest difference you make will come from simply showing up, building trust and being someone a family can rely on.

What we’re really looking for

• Genuinely care about improving outcomes for children, young people and families.
• Can build trusting relationships while maintaining professional boundaries.
• Use a respectful, strengths-based approach when working alongside families.
• Communicate clearly, listen without judgement and meet people where they’re at.
• Can support parents to recognise their strengths, build confidence and develop practical skills.
• Understand the importance of helping children feel safe, supported and valued.
• Can work collaboratively with Child Safety, schools and community services and can connect families with practical supports, services and opportunities.

You’ll Bring

• A genuine commitment to supporting children, young people and families.
• Strong communication and relationship-building skills, with the ability to engage people using a respectful, strengths-based approach.
• A current Australian driver's licence (minimum P2).
• A Working with Children Blue Card and NDIS Worker Screening Check, or willingness to obtain them.
• Current First Aid and CPR certification, or willingness to obtain.
• A completed or currently enrolled Certificate IV or Diploma in Community Services, Youth Work, Social Work or a related qualification.
• Availability and flexibility to work a variety of shifts across a 7-day roster between 7am and 8pm.

Why You’ll Love Working with Kanda

• Paid induction with supported shadow shifts to set you up for success.
• Strong local leadership and On-Call support – real people, ready to support you when you need it.
• Paid training and opportunities to continue developing your skills and practice.
• Wellness initiatives plus 24/7 access to the Sonder wellbeing app.
• Access to an employee rewards hub providing savings and cashback across everyday purchases.
• Opportunity to apply for the yearly CEO Scholarship program to support selected qualifications.
• Employee recognition initiatives, including gift vouchers and service rewards.
• Free Orbit World Travel Club membership and travel perks.

Want to chat about this role?

Reach out to Holly – Talent Acquisition Specialist on 074111 1***

Kanda is committed to creating and maintaining a child safe organisation.
We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome - they’re essential to who we are and what we do