Case Manager - Homeless Outreach Program

The Salvation Army Australia; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Paid Parental Leave

Purchased Leave

Employee Assistance Program

Job summary

The Salvation Army Australia in Nunawading, VIC is seeking a dedicated Case Manager for our Homeless Outreach Program. You will engage with individuals experiencing homelessness, assist with housing access and connect them with health, financial and community supports.

You will work in a dynamic outreach setting, building strong relationships and advocating for client needs. Reporting to the Team Leader, this permanent full-time, onsite role offers meaningful impact, supportive team environments

Qualifications

• Relevant tertiary qualifications required.
• Experience in case management and homelessness services preferred.
• Understanding of housing pathways and trauma-informed practice.

Responsibilities

• Provide holistic, strengths-based case management including assessments, planning, review and closure.
• Help clients access safe and sustainable housing and support services.
• Advocate for clients and coordinate with external agencies for support pathways.
• Build trusting relationships to empower clients toward stability.

Skills

Case management

Homelessness services

Trauma-informed practice

Client-centred support

Relationship-building

Written communication

Stakeholder collaboration

Cultural safety

Education

Tertiary qualifications in Social Work, Human Services, Community Services, Disability or related field

Tools

Client management systems

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

At The Salvation Army, we're one of Australia's leading providers of homelessness services, supporting individuals and families through accommodation, outreach, case management, financial assistance, and community connections. Through our Homeless Outreach Program (HOP), we work alongside people experiencing homelessness to break the cycle of disadvantage and create pathways toward stability, wellbeing and independence.

This is an opportunity to build trust, create meaningful change, and help people take the next step toward a brighter future.

Why this role matters

Every person deserves a safe place to call home.

About The Role

We're looking for a passionate and proactive Case Manager to join our Homeless Outreach Program in Nunawading, VIC.

As the first point of connection for many people experiencing homelessness, you'll engage with individuals who are sleeping rough or living in insecure accommodation, helping them access housing, navigate support services, and achieve sustainable outcomes.

Working in a dynamic outreach environment, you'll build strong relationships, advocate for client needs, and deliver person-centred support that empowers people to regain stability and independence.

Reporting to the Team Leader, this is a permanent full-time position based onsite in Nunawading, VIC.

Conditions

Salary and conditions are aligned with the SCHADS Award Level 5.

How You Will Make An Impact

• Provide holistic, strengths-based case management, including assessments, support planning, review and case closure
• Engage with people sleeping rough and those at risk of homelessness, supporting them to access safe and sustainable housing outcomes
• Build meaningful, trusting relationships that empower individuals to achieve their goals
• Advocate for clients and connect them with housing, health, financial and community support services
• Work collaboratively with external agencies and stakeholders to coordinate effective support pathways
• Contribute to a culture of inclusion, compassion and client-centred practice

What You Will Bring

• Relevant tertiary qualifications in Social Work, Human Services, Community Services, Disability or a related field
• Demonstrated experience in case management, homelessness services, community services, housing support, outreach, or a related sector
• A strong understanding of homelessness, housing pathways, trauma-informed practice and client-centred support models
• Experience working directly with vulnerable and diverse communities within a front line, client-facing environment
• Exceptional relationship-building, engagement and advocacy skills
• Strong written communication skills and confidence using client management and case recording systems
• Proven ability to work collaboratively with internal and external stakeholders to achieve positive client outcomes
• Commitment to culturally safe, inclusive and strengths-based practice
• Current and valid Victorian Driver's Licence
• Current Victorian Employee Working with Children Check

Why join The Salvation Army?

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax-free, plus $2,650 meal entertainment packaging
• Generous Paid Parental Leave for primary and secondary carers
• Purchased Leave Scheme, with the option to purchase up to 8 additional weeks of leave
• Five days paid leave annually to experience working across other Salvation Army programs
• Access to Employee Assistance Program (EAP), wellbeing initiatives and Fitness Passport
• Aboriginal and Torres Strait Islander supports, including the Burra Burra Network, cultural events and up to 10 days of cultural and ceremonial leave
• Ongoing learning, professional development and career progression opportunities
• A purpose-driven career where the work you do genuinely changes lives

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.