Case Manager (Fixed Term)

Noffs; Sunshine Coast Regional; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Noffs is recruiting for a Case Manager in Doonan, QLD. The role provides intensive support to young people on bail and their families, with outreach, risk assessment, and action planning to meet bail conditions.

The position involves evenings and weekends across a seven-day roster. Qualifications include relevant tertiary study or Cert IV with experience, at least 2 years in casework, and a proven ability to work with youth aged 10–17 who have complex needs.

Qualifications

• Relevant tertiary qualifications in social work, psychology, youth work or a related field, or a Certificate IV with substantial relevant experience.
• Minimum 2 years direct casework experience.
• Experience with young people aged 10–17 with complex needs.
• Understanding of the youth justice system, including bail and court processes.
• Experience in conducting assessments, providing casework support, developing and maintaining referral pathways, and working with families.
• Excellent written and oral communication skills.
• Ability to work in a culturally safe way with First Nations young people, families and communities.
• Must hold and maintain a valid QLD Blue Card and Driver’s Licence.

Responsibilities

• Make contact with young people and their families within 24 hours of a bail decision.
• Walk young people and families through bail conditions and help them plan how to meet them.
• Conduct a thorough assessment of each young person and, in collaboration with them and their family, develop a bail action plan and seven-day plan.
• Deliver case management services at the level of support set by the young person’s risk tier, including outreach, home visits and after-hours contact.
• Support young people to attend court, police reporting and other appointments, including providing transport and attending court.
• Work with families and carers to support a safe and stable bail address and home environment.
• Review risk regularly and elevate concerns, including any risk of breach, harm or self-harm, to the Program Coordinator.
• Liaise effectively with Youth Justice, legal representatives, schools, health services and community partners to ensure the best service for young people.
• Make warm referrals to counselling, alcohol and other drug, education, training, cultural and other support services.
• Participate in the on-call roster.
• Maintain accurate, timely records in TED and the Service Recording System (SRS), including assessments, case notes and outcomes.
• Attend and actively participate in team meetings, case reviews and supervision.
• Rostered shifts across seven days, including evenings, weekends and public holidays.
• Participating in the on-call roster.
• Regular travel within the program’s service area, including transporting young people and attending court.

Skills

Casework experience

Youth justice knowledge

Communication skills

Teamwork

Cultural safety

QLD Blue Card

Driver’s Licence

Education

Relevant tertiary qualifications in social work/psychology/youth work

Job description

Type: Full-time Fixed Term Contract (12 Months)
Location: Doonan QLD
Remuneration:Social, Community, Home Care and Disability Services Industry Award 2010 (Level 4) + full salary packaging options availableup to $15,900 per annum

About Us:

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.
The Role:

The Case Manager provides intensive, flexible support to young people on bail and their families. The main functions of the role include assessing risk and need, developing bail action plans with young people, helping them understand and meet their bail conditions, supporting court attendance, working with families, and linking young people to the services and pathways that continue after bail. The role is outreach-based and works across the week, including evenings and weekends.

Responsibilities and duties include, but not limited to:

• Make contact with young people and their families within 24 hours of a bail decision.
• Walk young people and families through bail conditions and help them plan how to meet them.
• Conduct a thorough assessment of each young person and, in collaboration with them and their family, develop a bail action plan and seven-day plan.
• Deliver case management services at the level of support set by the young person’s risk tier, including outreach, home visits and after-hours contact.
• Support young people to attend court, police reporting and other appointments, including providing transport and attending court.
• Work with families and carers to support a safe and stable bail address and home environment.
• Review risk regularly and elevate concerns, including any risk of breach, harm or self-harm, to the Program Coordinator.
• Liaise effectively with Youth Justice, legal representatives, schools, health services and community partners to ensure the best service for young people.
• Make warm referrals to counselling, alcohol and other drug, education, training, cultural and other support services.
• Participate in the on-call roster.
• Maintain accurate, timely records in TED and the Service Recording System (SRS), including assessments, case notes and outcomes.
• Attend and actively participate in team meetings, case reviews and supervision.
• Rostered shifts across seven days, including evenings, weekends and public holidays.
• Participating in the on-call roster.
• Regular travel within the program’s service area, including transporting young people and attending court.

Qualifications:

• Relevant tertiary qualifications in social work, psychology, youth work or a related field, or a Certificate IV in a relevant field with substantial relevant experience.
• Minimum 2 years direct casework experience.
• Experience and demonstrated ability to work with young people aged 10–17 with complex needs.
• Understanding of the youth justice system, including bail and court processes, or the ability to quickly develop this knowledge.
• Experience in conducting assessments, providing casework support, developing and maintaining referral pathways, and working with families.
• Excellent written and oral communication skills.
• Ability to work effectively both as a team member and as a practitioner with minimal supervision.
• Ability to work in a culturally safe way with First Nations young people, families and communities.
• Strong personal and interpersonal boundaries.
• Must hold and maintain a valid QLD Blue Card and Driver’s Licence.

If you're looking for work that’s real, challenging, and genuinely makes a difference—you’ve found the right place. At Noffs, we stand beside young people who’ve faced adversity early in life, offering free, evidence-based treatment and genuine care. If you’re ready to make a meaningful impact and walk alongside these young people on their journey, we’d love to hear from you.

Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to Aboriginal and Torres Strait Islander People, People in the LGBTQIA+ community, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds. Please note, only successful applicants will be contacted.

Originally named The Wayside Foundation, the Ted Noffs Foundation was founded in 1970 by the great Australian humanitarian, Reverend Ted Noffs and his wife Margaret Noffs. During their remarkable careers of pioneering initiatives for young people, the Noffs established Sydney’s first crisis centre in 1968, set up the first Drug Referral Centre in Sydney in 1967, as well as co-founded both the Aboriginal Affairs Foundation in 1962 and Lifeline in 1963. Since that time the Ted Noffs Foundation has grown to over 200 staff and 350 volunteers across NSW, ACT, & QLD. We remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health. Originally named The Wayside Foundation, the Ted Noffs Foundation was founded in 1970 by the great Australian humanitarian, Reverend Ted Noffs and his wife Margaret Noffs. During their remarkable careers of pioneering initiatives for young people, the Noffs established Sydney’s first crisis centre in 1968, set up the first Drug Referral Centre in Sydney in 1967, as well as co-founded both the Aboriginal Affairs Foundation in 1962 and Lifeline in 1963. Since that time the Ted Noffs Foundation has grown to over 200 staff and 350 volunteers across NSW, ACT, & QLD. We remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.