Admin and Intake Officer

Noffs; Townsville City; Hybrid; AUD 70,000 - 77,000; Full time

Benefits offered by this job

Salary packaging options

Job summary

Noffs is seeking an Admin & Intake Officer in Townsville, QLD to support a new intensive engagement service for youth at risk. The role focuses on smooth intake, efficient administration, and confidential handling of sensitive information.

You will liaise with clients and referrers, manage referrals, and assist with IT and system support. Blue Card and Drivers Licence are required; salary packaging options are available.

Qualifications

• Experience with intake and referral processes.
• Strong administrative and organisational skills.
• Ability to handle confidential information with discretion.
• Experience working with youth services and coordinating referrals.
• Current QLD Blue Card and Driver's Licence required.

Responsibilities

• Manage intake from assessment to entry.
• Serve as first point of contact for referrals and ensure timely transitions.
• Telephone screening of potential clients with care and respect.
• Maintain calendars and rosters in consultation with managers.
• Reception and handling inquiries; coordinate meetings and distribute minutes.
• Support IT/system troubleshooting for the team and assist with admin duties.
• Maintain client database and records; support WHS duties.

Skills

Intake management

Administration

Confidentiality

Phone screening

Stakeholder relations

IT troubleshooting

Tools

Office software

Roster coordination

Job description

$70,000 – $77,000 per year + superannuation

Type: Full-time Contract
Location: Townsville, QLD
Remuneration:Social, Community, Home Care and Disability Services Industry Award 2010 (Level 2) + full salary packaging options availableup to $15,900 per annum

About Us:

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.
The Role:

Noffs is looking for a dynamic and organised Admin & Intake Officer to provide essential support to our new service, ensuring smooth intake processes and administrative efficiency across all aspects of the program.

This new service is a multifaceted model designed to deliver intensive engagement, treatment, supervision, and assertive outreach aimed at reducing recidivism rates after detention. Intensive support services are provided for young people experiencing drug and alcohol issues during their time in detention, and these supports extend into the community for a further 12 months. Youth can access evidence-based counselling to help them reduce drug use, improve mental health, and decrease involvement in crime.

Key Responsibilities:

Intake and Referral Duties

Managing the intake process from assessment to entry.

Acting as the first point of contact for potential clients and referrers, and ensuring a timely transition of referrals.

Telephone screening of potential clients in a respectful and caring manner.

Maintaining a professional standard of behaviour and confidentiality.

Maintaining calendars and rosters in consultation with managers.

Administration Duties

Assisting with handling enquiries and liaising with staff members.

Participating in an organisation-wide telephone roster and serving as reception.

Managing administration duties in consultation with the management team.

Coordinating meetings management including taking and distributing minutes.

Supporting building maintenance and WHS duties.

Assisting with ordering and maintaining office supplies.

Collecting and distributing mail and arranging courier services.

Assisting with IT and system troubleshooting for the team.

Working with other administrative staff to support the administration needs for the Ted Noffs Foundation.

Maintaining the client database and records.

Demonstrated capacity to provide administrative duties.

Experience and demonstrated ability to work with young people between the ages of 12and 25 years old.

Proven organisational skills and the ability to multi-task with attention to detail, accuracy and deadlines.

Ability to work autonomously and as part of a team.

Excellent telephone and inter-personal manner.

Ability to develop, maintain and build positive relationships with key stakeholders.

Commitment to the principles of harm minimisation and to the aims of the Ted Noffs Foundation.

Must have acurrent and validQLD Blue Card and Driver's Licence.

If you're looking for work that’s real, challenging, and genuinely makes a difference—you’ve found the right place. At Noffs, we stand beside young people who’ve faced adversity early in life, offering free, evidence-based treatment and genuine care. If you’re ready to make a meaningful impact and walk alongside these young people on their journey, we’d love to hear from you.

The Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to First Nations People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

As interviews will be conducted on a rolling basis, applicants are encouraged to apply at the earliest point and will be highly regarded. Interviews may be offered upon application.

Please note only successful applicants will be contacted.

Non-Profit Organisations 101-1,000 employees

Originally named The Wayside Foundation, the Ted Noffs Foundation was founded in 1970 by the great Australian humanitarian, Reverend Ted Noffs and his wife Margaret Noffs.

During their remarkable careers of pioneering initiatives for young people, the Noffs established Sydney’s first crisis centre in 1968, set up the first Drug Referral Centre in Sydney in 1967, as well as co-founded both the Aboriginal Affairs Foundation in 1962 and Lifeline in 1963.

Since that time the Ted Noffs Foundation has grown to over 200 staff and 350 volunteers across NSW, ACT, & QLD. We remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

Originally named The Wayside Foundation, the Ted Noffs Foundation was founded in 1970 by the great Australian humanitarian, Reverend Ted Noffs and his wife Margaret Noffs.

During their remarkable careers of pioneering initiatives for young people, the Noffs established Sydney’s first crisis centre in 1968, set up the first Drug Referral Centre in Sydney in 1967, as well as co-founded both the Aboriginal Affairs Foundation in 1962 and Lifeline in 1963.

Since that time the Ted Noffs Foundation has grown to over 200 staff and 350 volunteers across NSW, ACT, & QLD. We remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

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