Case Manager

Ted Noffs Foundation; Sunshine Coast Regional; On-site; AUD 14,000 - 17,000; Full time

Benefits offered by this job

Salary packaging

Job summary

The Ted Noffs Foundation is seeking a Case Manager to provide intensive, flexible support to young people on bail and their families across NSW, ACT and QLD. The role is outreach-based, with after-hours work and travel required to ensure bail conditions are understood and met.

Responsibilities include risk assessment, developing bail action plans, facilitating court attendance, coordinating with families and services, and maintaining comprehensive documentation across TED and SRS.

Qualifications

• Excellent written and oral communication skills.
• Experience conducting risk assessments for youth.
• Ability to work with young people 10–17 with complex needs.

Responsibilities

• Make contact with young people and families within 24 hours of a bail decision.
• Explain bail conditions and help plan how to meet them.
• Develop a bail action plan and seven-day plan with the young person and family.
• Deliver case management with outreach, home visits and after-hours contact.
• Support attendance at court, police reporting and other appointments, including transport.
• Maintain accurate records in TED and the Service Recording System (SRS).
• Collaborate with Youth Justice, legal representatives, schools and health services.

Skills

Communication

Risk assessment

Youth work

Interagency collaboration

Time management

Education

Tertiary social work/psychology/youth work

Certificate IV in related field

Tools

TED/SRS

Job description

Type: Full-time Fixed Term Contract (12 Months)
Location: Doonan QLD
Remuneration:Social, Community, Home Care and Disability Services Industry Award 2010 (Level 4) + full salary packaging options availableup to $15,900 per annum

About Us:

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

The Role:

The Case Manager provides intensive, flexible support to young people on bail and their families. The main functions of the role include assessing risk and need, developing bail action plans with young people, helping them understand and meet their bail conditions, supporting court attendance, working with families, and linking young people to the services and pathways that continue after bail. The role is outreach-based and works across the week, including evenings and weekends.

Responsibilities and duties include, but not limited to:

Make contact with young people and their families within 24 hours of a bail decision.

Walk young people and families through bail conditions and help them plan how to meet them.

Conduct a thorough assessment of each young person and, in collaboration with them and their family, develop a bail action plan and seven-day plan.

Deliver case management services at the level of support set by the young person’s risk tier, including outreach, home visits and after-hours contact.

Support young people to attend court, police reporting and other appointments, including providing transport and attending court.

Work with families and carers to support a safe and stable bail address and home environment.

Review risk regularly and escalat concerns, including any risk of breach, harm or self-harm, to the Program Coordinator.

Liaise effectively with Youth Justice, legal representatives, schools, health services and community partners to ensure the best service for young people.

Make warm referrals to counselling, alcohol and other drug, education, training, cultural and other support services.

Participate in the on-call roster.

Maintain accurate, timely records in TED and the Service Recording System (SRS), including assessments, case notes and outcomes.

Attend and actively participate in team meetings, case reviews and supervision.

Rostered shifts across seven days, including evenings, weekends and public holidays.

Participating in the on-call roster.

Regular travel within the program’s service area, including transporting young people and attending court.

Relevant tertiary qualifications in social work, psychology, youth work or a related field, or a Certificate IV in a relevant field with substantial relevant experience.

Minimum 2 years direct casework experience.

Experience and demonstrated ability to work with young people aged 10–17 with complex needs.

Understanding of the youth justice system, including bail and court processes, or the ability to quickly develop this knowledge.

Experience in conducting assessments, providing casework support, developing and maintaining referral pathways, and working with families.

Excellent written and oral communication skills.

Ability to work effectively both as a team member and as a practitioner with minimal supervision.

Ability to work in a culturally safe way with First Nations young people, families and communities.

Strong personal and interpersonal boundaries.

Must hold and maintain a validQLD Blue Card andDriver’s Licence.

Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to Aboriginal and Torres Strait Islander People, People in the LGBTQIA+ community, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

Please note, only successful applicants will be contacted.