Admin and Intake Officer

Ted Noffs Foundation; Townsville City; On-site; AUD 40,000 - 45,000; Full time

Job summary

The Ted Noffs Foundation is seeking an Admin & Intake Officer in Townsville, QLD, to support a new service delivering intensive engagement, treatment and outreach for youth aged 12–25. The role focuses on efficient intake processes, confidential administration, and stakeholder coordination within a fixed-term full-time contract.

Applicants should have strong organisational skills, the ability to multitask, and a commitment to harm minimisation principles.

Responsibilities

• Intake and Referral Duties: Managing the intake process from assessment to entry.
• Acting as the first point of contact for potential clients and referrers, ensuring timely transition of referrals.
• Telephone screening of potential clients in a respectful and caring manner.
• Maintaining calendars and rosters in consultation with managers.
• Administration Duties: Assisting with handling enquiries and liaising with staff members.
• Participating in an organisation-wide telephone roster and serving as reception.
• Managing administration duties in consultation with the management team.
• Coordinating meetings management including taking and distributing minutes.
• Supporting building maintenance and WHS duties.
• Assisting with ordering and maintaining office supplies.
• Collecting and distributing mail and arranging courier services.
• Assisting with IT and system troubleshooting for the team.
• Maintaining the client database and records.
• Demonstrated capacity to provide administrative duties.

Job description

Type: Full-time 12 Month Fixed Term Contract
Location: Townsville, QLD
Remuneration: Social, Community, Home Care and Disability Services Industry Award 2010 (Level 2) + full salary packaging options availableup to $15,900 per annum

About Us

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

The Role

Noffs is looking for a dynamic and organised Admin & Intake Officer to provide essential support to our new service, ensuring smooth intake processes and administrative efficiency across all aspects of the program.

This new service is a multifaceted model designed to deliver intensive engagement, treatment, supervision, and assertive outreach aimed at reducing recidivism rates after detention. Intensive support services are provided for young people experiencing drug and alcohol issues during their time in detention, and these supports extend into the community for a further 12 months. Youth can access evidence‑based counselling to help them reduce drug use, improve mental health, and decrease involvement in crime.

Key Responsibilities

• Intake and Referral Duties
  • Managing the intake process from assessment to entry.
  • Acting as the first point of contact for potential clients and referrers, and ensuring a timely transition of referrals.
  • Telephone screening of potential clients in a respectful and caring manner.
  • Maintaining a professional standard of behaviour and confidentiality.
  • Maintaining calendars and rosters in consultation with managers.
• Administration Duties
  • Assisting with handling enquiries and liaising with staff members.
  • Participating in an organisation-wide telephone roster and serving as reception.
  • Managing administration duties in consultation with the management team.
  • Coordinating meetings management including taking and distributing minutes.
  • Supporting building maintenance and WHS duties.
  • Assisting with ordering and maintaining office supplies.
  • Collecting and distributing mail and arranging courier services.
  • Assisting with IT and system troubleshooting for the team.
  • Working with other administrative staff to support the administration needs for the Ted Noffs Foundation.
  • Maintaining the client database and records.
  • Demonstrated capacity to provide administrative duties.

Experience and demonstrated ability to work with young people between the ages of 12and 25 years old.

Proven organisational skills and the ability to multi‑task with attention to detail, accuracy and deadlines.

Ability to work autonomously and as part of a team.

Excellent telephone and inter‑personal manner.

Ability to develop, maintain and build positive relationships with key stakeholders.

Commitment to the principles of harm minimisation and to the aims of the Ted Noffs Foundation.

Must have a current and valid QLD Blue Card and Driver's Licence.

Why join us

If you're looking for work that’s real, challenging, and genuinely makes a difference—you’ve found the right place. At Noffs, we stand beside young people who’ve faced adversity early in life, offering free, evidence-based treatment and genuine care. If you’re ready to make a meaningful impact and walk alongside these young people on their journey, we’d love to hear from you.

The Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to First Nations People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

As interviews will be conducted on a rolling basis, applicants are encouraged to apply at the earliest point and will be highly regarded. Interviews may be offered upon application.

Please note only successful applicants will be contacted.