Admin and Intake Officer

Ted Noffs Foundation; Canberra; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging options

Job summary

Ted Noffs Foundation in Canberra seeks an Admin & Intake Officer to streamline intake and provide essential administrative support for a new youth engagement program. You will handle referrals, maintain client records, and support a multi-disciplinary team within a harm-minimisation framework.

The role emphasizes confidentiality, excellent communication, and the ability to work autonomously or with a team. Current ACT WWVP and a valid driver's license are required, with the opportunity to

Qualifications

• Proven ability to engage with young people aged 12–25.
• Excellent organisational and multitasking capabilities.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Manage intake from assessment to entry.
• Serve as first point of contact for referrals and clients.
• Telephone screening of potential clients with empathy.
• Maintain calendars and rosters in consultation with managers.
• Support meetings, minutes, and general administration.
• Assist with WHS duties and office supplies.
• Provide IT and systems troubleshooting support as needed.
• Operate with a strong focus on harm minimisation principles.

Skills

Interpersonal skills

Organisational skills

Telephone manner

Multi-tasking

Team player

Communication

Tools

Microsoft Office

Database skills

Job description

Type: Full-time Contract
Location: Canberra, ACT
Remuneration:Social, Community, Home Care and Disability Services Industry Award 2010 (Level 3) + full salary packaging options availableup to $15,900 per annum

About Us

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

The Role

Noffs is looking for a dynamic and organised Admin & Intake Officer to provide essential support to our new service, ensuring smooth intake processes and administrative efficiency across all aspects of the program.

This new service is a multifaceted model designed to deliver intensive engagement, treatment, supervision, and assertive outreach aimed at reducing recidivism rates after detention. Intensive support services are provided for young people experiencing drug and alcohol issues during their time in detention, and these supports extend into the community for a further 12 months. Youth can access evidence-based counselling to help them reduce drug use, improve mental health, and decrease involvement in crime.

Key Responsibilities

Intake and Referral Duties

Managing the intake process from assessment to entry.

Acting as the first point of contact for potential clients and referrers, and ensuring a timely transition of referrals.

Telephone screening of potential clients in a respectful and caring manner.

Maintaining a professional standard of behaviour and confidentiality.

Maintaining calendars and rosters in consultation with managers.

Administration Duties

Assisting with handling enquiries and liaising with staff members.

Participating in an organisation-wide telephone roster and serving as reception.

Managing administration duties in consultation with the management team.

Coordinating meetings management including taking and distributing minutes.

Supporting building maintenance and WHS duties.

Assisting with ordering and maintaining office supplies.

Collecting and distributing mail and arranging courier services.

Assisting with IT and system troubleshooting for the team.

Working with other administrative staff to support the administration needs for the Ted Noffs Foundation.

Maintaining the client database and records.

Demonstrated capacity to provide administrative duties.

Experience and demonstrated ability to work with young people between the ages of 12 and 25 years old.

Proven organisational skills and the ability to multi-task with attention to detail, accuracy and deadlines.

Ability to work autonomously and as part of a team.

Excellent telephone and inter-personal manner.

Ability to develop, maintain and build positive relationships with key stakeholders.

Commitment to the principles of harm minimisation and to the aims of the Ted Noffs Foundation.

Successful candidates must have a current and valid ACT Working With Vulnerable People Card (WWVP) prior to commencing employment.

Current ACT Driver's Licence (minimum Provisional licence) and a good driving record.

If you're looking for work that’s real, challenging, and genuinely makes a difference—you’ve found the right place. At Noffs, we stand beside young people who’ve faced adversity early in life, offering free, evidence-based treatment and genuine care. If you’re ready to make a meaningful impact and walk alongside these young people on their journey, we’d love to hear from you.

Equal Opportunity

The Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to First Nations People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

As interviews will be conducted on a rolling basis, applicants are encouraged to apply at the earliest point and will be highly regarded. Interviews may be offered upon application.

Please note only successful applicants will be contacted.