Case Manager

Ted Noffs Foundation; Randwick City Council; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Ted Noffs Foundation is seeking a dedicated Case Manager to join the Calm Continuing Care program in NSW. You will deliver case management for Palm participants and those transitioning from Palm, conducting thorough assessments and developing Life Management Action Plans with clients.

You will provide ongoing support, coordinate with a multidisciplinary team, and help clients achieve educational and vocational goals while applying harm minimisation principles in a therapeutic community

Qualifications

• Relevant tertiary qualifications.
• Experience and demonstrated ability to work with young people aged 12–25.
• Experience in conducting clinical assessments, providing casework support, developing and maintaining referral pathways, and communicating clearly within a multidisciplinary team.
• Knowledge of and commitment to a Therapeutic Community model.
• Must have a current NSW Working With Children Check and Driver’s Licence with a good driving record.
• Minimum 12 months of direct casework experience.
• Understanding of harm minimisation principles.

Responsibilities

• Deliver case management services for young people in Palm, as well as those completing or transitioning from Palm.
• Conduct a thorough assessment of each young person and, with them, develop a Life Management Action Plan.
• Provide ongoing support to help meet goals in the Life Management Plan.
• Maintain contact with young people in the program, e.g., case work, mentoring, group work.
• Facilitate early intervention & prevention groups, set educational and vocational goals, develop life skills.
• Work with the residential team for day-to-day implementation of the care plan.
• Ensure access to services and proper representation for young people.
• Arrange community networking to encourage positive interactions in safe environments.
• Liaise with referrers and stakeholders to ensure best outcomes.
• Maintain records, statistics and reports.

Skills

Case management

Youth work

Assessment

Multidisciplinary teamwork

Communication

Harm minimisation

Education

Tertiary qualification

Tools

NSW Working With Children Check

Job description

Type:Full-time
Location: Randwick, NSW
Remuneration:Social, Community, Home Care & Disability Award 2010 (Level 4) + Full salary packaging options available up to $15,900 per annum

About Us:

Originally named The Wayside Foundation, The Ted Noffs Foundation was established in 1970 by the Australian humanitarian, Reverend Ted Noffs, who’s work championed social justice, mental health support, and innovative youth services. Today, the Foundation continues his legacy, delivering frontline services and community support across NSW, ACT & QLD. With over 200 staff and 350 volunteers, we remain deeply committed to helping young people affected by issues related to drugs, crime, and mental health.

The Role:

The Case Manager will join our Calm Continuing Care program, the after-care program for clients who have participated in the Palm Youth Rehab program. Calm works with clients both during and after their stay at Palm and offers a range of community-based therapeutic services including individual and family counselling, life skills development, educational and vocational programs and general support.

Responsibilities and duties include, but not limited to

Deliver case management services for young people who are in Palm, as well as those who are completing or transitioning from Palm.

Conduct a thorough assessment of each young person and, in collaboration with them; develop a Life Management Action Plan.

Provide ongoing support for clients to assist them to meet the goals as outlined in their Life Management Plan.

Actively maintain contact with young people in the program as appropriate e.g. case work, mentoring, group work.

Facilitating early intervention & prevention groups, educational and vocational goals, and supporting the development of life skills.

Work closely with the residential team for day-to-day implementation of the agreed care plan for each client.

Ensure young people have proper representation and access to all the services they require or come into contact with.

Arrange community networking for the young person to encourage positive interactions in a safe and supportive environment.

Liaise effectively with referrers, service providers, key stakeholders and/or family and carers to ensure the best service for our young people.

Maintain accurate records, statistics and reports.

Relevant tertiary qualifications.

Experience and demonstrated ability to work with young people between the ages of 12-25 years old.

Experience in conducting clinical assessments, providing casework support, developing and maintaining referral pathways, and communicating clearly within a multidisciplinary team.

Knowledge of and commitment to a Therapeutic Community model.

Ability to work effectively both as a team member and as a practitioner with minimal supervision.

Excellent written and oral communication skills.

Strong personal and interpersonal boundaries.

Commitment to the principles of harm minimisation and to the aims of the Ted Noffs Foundation.

Must have a current and valid NSW Working With Children Check and Driver’s Licence (minimum Provisional licence) with a good driving record.

Experience in the drug and alcohol sector.

Registration or eligible for membership with AHPRA or other professional association.

Minimum 12 months of direct casework experience.

Understanding of harm minimisation principles.

Knowledge of drug and alcohol use and its impact on clients.

If you're looking for work that’s real, challenging, and genuinely makes a difference—you’ve found the right place. At Noffs, we stand beside young people who’ve faced adversity early in life, offering free, evidence-based treatment and genuine care. If you’re ready to make a meaningful impact and walk alongside these young people on their journey, we’d love to hear from you.

Ted Noffs Foundation is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes, but is not limited to Aboriginal and Torres Strait Islander People, People in the LGBTQIA+ community, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

As interviews will be conducted on a rolling basis, applicants are encouraged to apply at the earliest point and will be highly regarded. Interviews may be offered upon application.

Please note only successful applicants will be contacted.