Senior Case Manager

Employers Mutual Management Pty Ltd; Perth; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Work from home flexibility

RewardsHub discounts

Health + gym benefits

Learning & development

Employee assistance program

Company events

Parental leave up to 16 weeks

Job summary

EML is a leading workers compensation and personal injury claims management business. We are seeking a Senior Case Manager in Perth with hybrid work options to support injured workers through their recovery and return-to-work journey.

This permanent, full-time role offers flexible work-from-home options, recognition for achievement, and opportunities for professional development within a purpose-driven team.

Qualifications

• Experience in workers compensation or self-insured claims.
• Empathetic, resilient approach with customer focus.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in claims handling.
• Ability to coach and guide junior team members.

Responsibilities

• Prepare and implement proactive claims strategies within required timeframes.
• Build and maintain relationships with internal and external stakeholders.
• Assess liability and recovery matters under relevant legislation.
• Manage rehabilitation providers and approve wellness plans.
• Support injured workers' recovery and return-to-work journey.
• Provide coaching and guidance to team members on complex claims.

Skills

Empathy

Resilience

Stakeholder engagement

Communication

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

We’re now welcoming applications for a Senior Case Manager to join our supportive, purpose-driven team in Perth. This is deeply meaningful work where your expertise, empathy and ability to navigate complex claims can have a profound impact on injured workers, their employers and the wider community. This is a permanent, full-time position based in our Perth office, with flexibility to work from home.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9-day fortnight Giving you more control over your time and work-life balance.

Grow With a Specialist Organisation Because personal injury is the only thing we do, EML offers a stable and future-focused career in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career where your skills and experience are valued. EML’s investment in AI-powered technology is also designed to reduce administration, giving you more time to focus on what matters most — supporting people through their recovery and return to work.

What You’ll Be Doing

• Preparing and implementing proactive claims strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
• Building and maintaining strong relationships with internal and external stakeholders to progress strategies and actions.
• Assessing liability and recovery matters in line with relevant legislation and policies, while undertaking ongoing reviews of entitlements and payments.
• Proactively managing rehabilitation providers and approving rehabilitation and wellness plans in accordance with self-insurance guidelines.
• Supporting injured workers through their recovery by promoting health and wellbeing and empowering them to actively participate in their treatment and return-to-work journey.
• Providing coaching, guidance and support to team members and assisting with escalated or complex claims matters.

What We’re Looking For

• Demonstrated experience in workers compensation claims management, ideally within a self-insured environment.
• An empathetic, resilient and motivational approach to providing customer-centric support.
• Strong written and verbal communication skills, with the confidence to navigate challenging conversations.
• Excellent attention to detail and a strong commitment to accuracy.
• Highly developed stakeholder engagement and relationship management skills.
• The ability to proactively identify opportunities, develop effective strategies and drive claims outcomes.
• The confidence and experience to provide coaching, guidance and support as a senior member of the team.

WHAT WE OFFER

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.