Case Management & Process Administrator

Peoplebank; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Peoplebank and Leaders IT are seeking a highly organised Case Manager in Melbourne to support the management and administration of customer cases. This process-driven role requires excellent attention to detail and the ability to handle a high volume of work accurately and efficiently.

You will coordinate case activities, maintain records, prepare documentation, and ensure cases progress within required timeframes, liaising with internal stakeholders and performing high-volume data entry with

Qualifications

• Previous experience in a Case Management or administrative role.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities.
• Excellent written and verbal communication.
• Experience with case management systems.

Responsibilities

• Manage and track cases from initiation through to completion.
• Review and maintain case documentation and records.
• Ensure case information, updates in systems.
• Monitor progress and follow up on actions.
• Prepare correspondence, reports, and documentation.
• Liaise with internal stakeholders to gather information.
• Perform high-volume administrative and data entry with accuracy.
• Maintain compliance with policies, procedures, and regulatory requirements.
• Identify opportunities for process improvement and operational efficiency.

Skills

Case management experience

Administration

Organisational skills

Attention to detail

Multitasking

Written and verbal communication

Problem-solving mindset

Tools

Microsoft Office

Job description

Peoplebank and Leaders IT are seeking a highly organised Case Manager in Melbourne to support the management and administration of customer cases. This process-driven role requires excellent attention to detail and the ability to handle a high volume of work accurately and efficiently.

You will coordinate case activities, maintain records, prepare documentation, and ensure cases progress within required timeframes, liaising with internal stakeholders and performing high-volume data entry with