Care Partner (Vietnamese Speaking)

Australian Vietnamese Women Association; Melbourne; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Australian Vietnamese Women Association is seeking a Care Partner to lead care management under the Support at Home Program. You will collaborate with participants, supporters and interdisciplinary teams to coordinate tailored, responsive and inclusive support.

You will plan, monitor and coordinate services including AT-HM, focus on wellness and reablement, and ensure culturally safe care across streams. You will document, review progress, and maintain strong relationships with participants and

Qualifications

• Diploma-level qualification in Community Services, Aged Care, Case Management, or equivalent experience.
• Experience in care coordination or case management in aged care, health, or disability services.
• Solid understanding of the Support at Home Program, Quality Standards, and aged care rights.
• Ability to interpret clinical guidance and escalate appropriately.
• Strong communication, empathy and cultural competence.
• Skilled in using care management or CRM systems.
• Current Police Check or NDIS Worker Screening Check, and full COVID-19 vaccination.
• Current First Aid/CPR certificates.
• Fluent written and verbal communication in English and Vietnamese.

Responsabilités

• Collaborate with participants to develop individualised care plans within 28 days of service commencement, ensuring alignment with the Notice of Decision, formal aged care assessment, and approved Support Plan
• Incorporate the participant's goals, service preferences, cultural needs, risk factors, and AT-HM requirements
• Establish and update quarterly budgets, ensuring participants understand their available services and financial responsibilities
• Work as part of a team-based model, escalating care planning and clinical decisions to a clinically qualified Care Partner where the participant's needs exceed general care management scope
• Manage service coordination and education related to approved AT or home modifications; support participants with integrating AT into daily routines and safety
• Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs
• Conduct at least monthly care management activities and schedule formal care plan reviews at least annually or as required by program triggers
• Build meaningful relationships with participants and their supporters to understand goals, preferences, and life circumstances
• Communicate effectively with internal and external stakeholders, including GPs, allied health, palliative care providers, and service coordinators
• Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards

Connaissances

Care coordination

Case management

Cultural competence

CRM systems

English and Vietnamese communication

Police Check/Screening

First Aid/CPR

Formation

Diploma in Community Services/Aged Care/Case Management

Outils

CRM systems

Description du poste

The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. Working within a rights-based, person-centred framework, the Care Partner collaborates with participants, their supporters, and interdisciplinary teams to coordinate tailored, responsive and inclusive support. Care Partners function as relationship-based care managers who provide ongoing planning, monitoring, service coordination, and education, with a strong focus on wellness, reablement, and culturally safe care. They play a key role in planning and overseeing care service delivery across all support streams, including the Assistive Technology and Home Modifications (AT-HM), and work closely with clinically qualified Care Partners when a participant's needs require advanced clinical input or complex care planning.

Key responsibilities

• Collaborate with participants to develop individualised care plans within 28 days of service commencement, ensuring alignment with the Notice of Decision, formal aged care assessment, and approved Support Plan
• Incorporate the participant's goals, service preferences, cultural needs, risk factors, and AT-HM requirements
• Establish and update quarterly budgets, ensuring participants understand their available services and financial responsibilities
• Work as part of a team-based model, escalating care planning and clinical decisions to a clinically qualified Care Partner where the participant's needs exceed general care management scope
• Manage service coordination and education related to approved AT or home modifications; support participants with integrating AT into daily routines and safety
• Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs
• Conduct at least monthly care management activities and schedule formal care plan reviews at least annually or as required by program triggers
• Build meaningful relationships with participants and their supporters to understand goals, preferences, and life circumstances
• Communicate effectively with internal and external stakeholders, including GPs, allied health, palliative care providers, and service coordinators
• Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards

About you

• Diploma-level qualification in Community Services, Aged Care, Case Management, or equivalent experience
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services
• Solid understanding of the Support at Home Program, Quality Standards, and aged care rights
• Competence in interpreting clinical guidance and escalating appropriately
• Strong communication, empathy and cultural competence
• Skilled in using care management or CRM systems
• Current Police Check or NDIS Worker Screening Check, and full COVID-19 vaccination
• Current First Aid/CPR certificates
• Fluent written and verbal communication in English and Vietnamese