Care Partner Support Officer

Work Initiatives; Appleby; Hybrid; AUD 46,000 - 65,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

16 weeks paid Parental Leave

Job summary

Australian Unity is seeking a Care Partner Support Officer in Tamworth, NSW. This permanent full-time role focuses on coordinating customer requests, workflow activities, and administrative tasks to deliver timely, high-quality services.

The position offers a hybrid work model with flexible hours and a start time between 8:30am and 9:00am, under the Care Administration Enterprise Agreement at Level 3, with pay of 40.38 AUD per hour plus superannuation.

Qualifications

• Strong administrative and organisational skills.
• Experience managing competing priorities and deadlines.
• Customer-focused approach and service excellence.
• Attention to detail and accurate record-keeping.
• Strong communication and stakeholder engagement skills.
• Confidence using systems and technology.
• Initiative and problem-solving capability.
• Ability to work collaboratively across multiple teams.

Responsibilities

• Support customer requests and administrative enquiries
• Coordinate workflow activities across the Care Partnering team
• Assist with customer reviews, reassessments, referrals, and service mobilisation
• Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up activities
• Monitor workflow queues and elevate risks, overdue actions, or customer concerns
• Maintain accurate customer records and documentation across systems
• Coordinate actions with suppliers, contractors, and stakeholders
• Support quality, compliance, and governance processes
• Contribute to continuous improvement initiatives and new ways of working

Skills

Administrative skills

Organisational skills

Stakeholder engagement

Customer service

Communication skills

Systems proficiency

Problem solving

Team collaboration

Job description

We are looking for a Care Partner Support Officer to support the delivery of high-quality customer outcomes through effective workflow coordination, customer support, and operational administration activities.

This role plays an important part in supporting Care Partners, Clinical Care Partners, and Team Leaders by coordinating customer requests, managing workflow activities, and helping ensure services are delivered efficiently and within agreed timeframes. The role contributes to a positive customer experience by supporting operational activities that enable timely access to services and support.

About the role

In this role, you will work closely with Care Partnering, Service Delivery, Scheduling, Customer Support, and other operational teams to support customer outcomes and day-to-day neighbourhood operations.

• This is a Permanent Full-Time opportunity based in Tamworth NSW offering flexibility and a great work-life balance
• Flexible work hours: 8:30am - 4:30pm or 9:00am - 5:00pm, Monday to Friday
• Remuneration under the Care Administration Enterprise Agreement at Level 3, with an hourly rate of $40.38 per hour, plus applicable superannuation
• Hybrid work model - office days and work from home opportunities

You will:

• Support customer requests and administrative enquiries
• Coordinate workflow activities across the Care Partnering team
• Assist with customer reviews, reassessments, referrals, and service mobilisation activities
• Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up activities
• Monitor workflow queues and elevate risks, overdue actions, or customer concerns
• Maintain accurate customer records and documentation across systems
• Coordinate actions with suppliers, contractors, and stakeholders
• Support quality, compliance, and governance processes
• Contribute to continuous improvement initiatives and new ways of working

What you'll bring

• You are someone who enjoys supporting others, working collaboratively, and ensuring tasks are completed accurately and efficiently
• Strong administrative and organisational skills
• Experience managing competing priorities and deadlines
• A customer-focused approach and commitment to service excellence
• Attention to detail and ability to maintain accurate records
• Strong communication and stakeholder engagement skills
• Confidence using systems and technology
• Initiative and problem-solving capability
• Ability to work collaboratively across multiple teams

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options in line with company policy
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport offering discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan