Care Partner | Hornsby

Australian Unity; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Community, Wellbeing & Deep Listening

Hybrid work options – client visits, B

LinkedIn Learning access

Staff discounts on insurance, travel &

Fitness Passport

Novated Car Leasing via Maxxia/Flair

14 weeks paid Parental Leave

Job summary

Australian Unity is reimagining health and care delivery in local communities. The Care Partner will support customers through their care journey, coordinating services and developing holistic care plans to help them live independently at home or in chosen settings.

The role is full-time at Hornsby with either permanent or 6-month fixed-term basis. You will manage a customer portfolio, conduct assessments, plan care, and work with clinical teams to ensure safe, person-centred care and ongoing

Qualifications

• Experience in community, aged care, disability or health services.
• Ability to build trusted relationships with customers.
• Excellent communication skills and professionalism.
• Knowledge of funding streams, quality standards, audit requirements.
• Decision-making, problem-solving and time management in fast-paced settings.
• Collaborative mindset across multidisciplinary teams and providers.
• Relevant qualifications in Community Services or related discipline (Certificate IV or Diploma desirable).

Responsibilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments and develop holistic care plans.
• Coordinate multidisciplinary services and complete customer reviews.
• Collaborate with clinical teams, families and external providers to deliver person-centred care.
• Support customers through care transitions, hospital discharges and offboarding.
• Identify unmet needs and optimise funding usage to improve outcomes.
• Maintain accurate customer records and contribute to quality and compliance.
• Promote safety and person-centred care across service delivery.

Skills

Customer focus

Empathy

Communication

Microsoft Office

Client management systems

Discharge planning

Coordinating multidisciplinary care

Education

Certificate IV or Diploma in Community Services or related discipline

Tools

CRM systems

Job description

At Australian Unity, we’re reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent and fulfilling lives while staying connected to supportive communities.

The Opportunity

As a Care Partner, you'll support customers throughout their care journey, helping them achieve their goals and remain living safely and independently at home or in a place of their choosing. Working closely with customers, families, clinical teams and external providers, you'll develop holistic care plans, coordinate services and ensure customers receive person-centred support.

This is a full-time opportunity based at our Hornsby branch, available on either a permanent or 6-month fixed-term basis.

About the role

As a Care Partner, you will manage an allocated customer portfolio and play a key role in delivering positive customer outcomes through proactive care planning, service coordination and ongoing reviews.

You will:

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.
• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.
• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.
• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.
• Recognise and escalated customer risks, safeguarding concerns and changing care needs through appropriate pathways.
• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.
• Promote safety, quality and person-centred care across all aspects of service delivery.

What You’ll Bring

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.
• Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.
• Excellent communication skills and confidence using Microsoft Office and customer management systems.
• Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.
• Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.
• A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.
• Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining client visits, Branch days & WFH as part of your week
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan