Care Partner

Australian Unity Limited; Pottsville; Hybrid; AUD 52,000 - 74,000; Full time

Benefits offered by this job

Leave benefits

Flexible hybrid work

LinkedIn Learning access

Staff discounts

Fitness Passport

Novated Car Leasing

Parental leave

Job summary

Australian Unity is seeking a Care Partner to support customers across Pottsville & Byron Bay in a permanent full-time, hybrid role based in Tweet Heads. You will develop holistic care plans, coordinate services and work with families, clinical teams and external providers to deliver person-centred care at home or in chosen settings.

You'll bring experience in community health, aged care or disability services, with strong communication, empathy and collaboration skills.

Qualifications

• Experience in community, aged care, disability or health services with case management.
• Ability to build trusted relationships and navigate sensitive conversations.
• Strong written and verbal communication skills.
• Knowledge of funding streams, quality standards and audits.
• Ability to work across multidisciplinary teams.

Responsibilities

• Build trusted relationships with customers and support them at home.
• Conduct onboarding assessments and develop holistic care plans.
• Coordinate multidisciplinary services and customer reviews.
• Support care transitions and hospital discharge processes.
• Identify unmet needs and optimise funding utilisation.
• Maintain accurate customer records and contribute to quality initiatives.
• Promote safety, quality and person-centred care across service delivery.

Skills

Customer focus

Communication

Empathy

Problem solving

Time management

Collaboration

Education

Certificate IV in Community Services

Diploma in Aged Care

Tools

MS Office

CRM systems

Job description

At Australian Unity, we're reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent and fulfilling lives while staying connected to supportive communities.

As a Care Partner, you'll support customers throughout their care journey, helping them achieve their goals and remain living safely and independently at home or in a place of their choosing. Working closely with customers, families, clinical teams and external providers, you'll develop holistic care plans, coordinate services and ensure customers receive person-centred support.

About the role:

This is a Permanent Full-Time opportunity based in Tweet Heads covering Pottsville & Byron Bay area.

• Flexible work hours: 8:30am - 4:30pm or 9:00am - 5:00pm, Monday to Friday


• Attractive remuneration of $45.56 per hour plus superannuation


• Hybrid role combining client visits, office days & work from home opportunities.

Key Accountabilities:

• Build trusted relationships with customers and support them to achieve their goals at home.


• Conduct onboarding assessments, develop holistic care plans, coordinate multidisciplinary services and complete customer reviews as needs change.


• Collaborate with clinical teams, families and external providers to deliver safe, person-centred care and achieve optimal customer outcomes.


• Support customers through care transitions, including hospital discharge, changes in health needs and offboarding activities where required.


• Identify unmet needs, optimise funding utilisation and support access to services that enhance customer outcomes.


• Recognise and escape customer risks, safeguarding concerns and changing care needs through appropriate pathways.


• Maintain accurate customer records in enterprise systems and contribute to quality, compliance and continuous improvement activities.


• Promote safety, quality and person-centred care across all aspects of service delivery.

What You'll Bring:

• Experience in community, aged care, disability or health services, including case management and coordinating multidisciplinary care.


• Strong customer focus, with the ability to build trusted relationships and navigate sensitive conversations with empathy and professionalism.


• Excellent communication skills and confidence using Microsoft Office and customer management systems.


• Knowledge of funding streams, quality standards, audit requirements and care transitions, including discharge planning.


• Strong decision-making, problem-solving, time management, and prioritisation skills in a fast-paced environment.


• A collaborative mindset, with the ability to work effectively across multidisciplinary teams, families, clinicians and external providers.


• Relevant qualifications in Community Services, Aged Care or a related discipline (Certificate IV or Diploma desirable).

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave


• Flexible Work Options -hybrid role combining client visits, Branch days & WFH as part of your week


• Career development with full access to LinkedIn Learning & internal opportunities


• Staff discounts across our insurance products as well as our travel and retail partners


• Fitness Passport - discounted access to 1,500+ gyms & facilities


• Novated Car Leasing options through our partners Maxxia or Flair Cars


• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan