Care Partner - Support at Home

Holstep Health; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging available

Remote work flexibility

Job summary

Holstep Health in Melbourne seeks a dedicated Care Partner to support older adults in maintaining independence via safe, high-quality services. The role leverages nursing or allied health qualifications to assess needs, develop care plans, and manage budgets within a participant-directed care framework.

You will work with a multidisciplinary team to deliver holistic, person-centered care, ensure continuity across settings, and uphold rights and feedback mechanisms.

Qualifications

• Qualified nursing or allied health professional with Australian credentials.
• 2+ years experience in Home Care Packages, case management, and care planning.
• Experience in goal-directed care and brokerage model of service delivery.
• Knowledge of quality standards in aged care and participant protections.

Responsibilities

• Manage a caseload of participants, meeting service standards and billable care time KPIs.
• Oversee short-term and ongoing SaH budgets.
• Collaborate with multidisciplinary team to achieve participant-goal outcomes.
• Develop and review care plans and quarterly budgets.
• Establish and review service agreements.
• Conduct risk assessments for participants and home environments.
• Communicate with aged care providers regarding participant needs.
• Order participant consumables and coordinate transitions between care settings.
• Monitor changing needs and respond accordingly; escalate concerns as needed.
• Ensure compliance with legislation, funding guidelines, service standards and contracts.

Skills

Caseload management

Case management

Budget monitoring

Person-centered care

Interpersonal skills

Communication skills

Autonomous work

Team collaboration

Education

Diploma of Nursing

Certificate III in Individual Support (Ageing)

Certificate III Health Services Assistance

Certificate IV in Aged Care

Certificate IV in Disability

Certificate IV in Community Services

Diploma of Community Services

Diploma of Ageing Studies and Services

Australian Qualifications Framework compliant qualifications

2+ years Home Care Packages experience

Tools

My Aged Care portal

Participant Information Management Systems

Case management software

Job description

Are you a dedicated, compassionate, enthusiastic, suitably qualified and experienced professional? Are you passionate about supporting Older people to maintain their independence? As a Care Partner you will play a key role in the delivery of safe, quality care and services that meets individual needs.

Preston and other Holstep Health locations as required
Great Working Environment
Salary packaging available
Remote work flexibility

The Care Partner, as a registered nurse, allied health clinician or another suitable qualified professional will utilise their knowledge, skills, background and clinical expertise to identify, monitor and meet care recipient clinical care needs and reduce clinical risks.

YOU WILL BE RESPONSIBLE FOR:

• Manage a caseload of participants, ensuring that specific KPIs around service standards and billable care management time are met.
• Oversee short-term and ongoing SaH budgets.
• Work collaboratively within a multidisciplinary team to ensure that outcomes are achieved in line with participant goal directed care plans, and service objectives.
• Identify participant needs, goals, preferences and existing supports. Develop and review care plans and quarterly budgets.
• Establish and review service agreements.
• Conduct risk assessments in relation to the participant and their home.
• Communicate with aged care providers regarding the participant’s needs and wellbeing.
• Order participant consumables
• Facilitate transitions in and out of different care settings and ensuring continuity of care.
• Monitor and respond to changing needs.
• Identify risks to the participant’s health, safety and wellbeing and ongoing management of those risks.
• Evaluate the participant’s goals, service quality and outcomes.
• Support participants (and their carer or supporter) to make informed decisions, including respecting their right to take risks, as per the supported decision-making framework.
• Support delivery of services with wellness and reablement approaches.
• Ensure participant views, rights and concerns are heard and escalated, including in relation to complaints.
• Support the participant with providing feedback and complaints.
• Ensure compliance with all relevant legislation, funding guidelines, service standards and contractual obligations.

WHAT YOU NEED TO SUCCEED:

• Diploma of Nursing
• Certificate III in Individual Support (Ageing)
• Certificate III Health Services Assistance
• Certificate IV in Aged Care
• Certificate IV in Disability
• Certificate IV in Community Services
• Diploma of Community Services (Case Management)
• Diploma of Ageing Studies and Services.
• Appropriate Qualifications, as detailed in the Qualifications Section below, recognised by the employer compliant with Australian Qualifications Framework and/or at least 2 years-experience working in a similar role in Home Care Packages.
• Experience with Case Management, participant assessment and care planning, in particular managing a caseload of participants from goal directed care principles and brokerage model of service delivery.
• Sound Understanding of Support at Home and the Strengthened Quality Standards.
• Demonstrated ability to provide person centred, holistic services.
• Financial skills to effectively develop and monitor package expenditure for a variety of participants within a framework of participant directed care and choice supported by program guidelines and quality principles.
• Highly developed written and oral communication skills, interpersonal and organisational skills.
• Demonstrated ability to work autonomously and as a member of an effective team, including networking capacity with a wide range of service providers and other relevant stakeholders.
• Demonstrated administrative and computer skills to meet the program requirements.
• Knowledge of My Aged Care portal and Participant Information Management Systems.